Technical Operations Specialist

The Information Technology ( IT) Department of The New Jewish Home is seeking a full time Technical Operations Specialist to join our team.

Reporting to the Director of Information Technology or designee, the Technical Operations Specialist is a non-supervisory, hands-on technical position responsible for supporting the organization's endpoint computing environment.

The position installs, configures, images, maintains, patches, and troubleshoots desktops, laptops, tablets, and related endpoint devices. The Technical Operations Specialist also performs assigned Active Directory, Group Policy, endpoint management, inventory, and Windows support activities in accordance with established Information Technology policies, procedures, security requirements, and technical standards.

This position does not supervise employees, assign departmental staff, conduct performance evaluations, approve expenditures, establish departmental strategy, or independently manage vendors or departmental operations.

• Configures, images, deploys, replaces, and supports desktops, laptops, tablets, and related endpoint equipment.

• Creates, maintains, tests, and deploys standardized endpoint images using approved imaging tools, including Dell Image Assist.

• Uses approved endpoint-management platforms, including Manage Engine, to deploy software, apply configurations, monitor device status, and perform assigned remediation activities.

• Performs authorized Active Directory tasks, including maintaining user and computer objects, security-group memberships, and endpoint-related access settings.

• Provides technical support for Group Policy and Windows Server-related functions within the position's assigned access and responsibilities.

• Applies operating-system and third-party application patches according to established schedules, change-control requirements, and security procedures.

• Identifies unsuccessful deployments, missing patches, configuration issues, and endpoint vulnerabilities and escalates unresolved or higher-risk conditions to IT management or the appropriate technical team.

• Troubleshoots endpoint hardware, operating-system, application, printing, peripheral, and connectivity issues.

• Responds to assigned support tickets and documents troubleshooting activities, resolutions, equipment changes, and escalations in the designated service-management system.

• Maintains accurate endpoint inventory records, asset assignments, warranty information, equipment status, and stock levels.

• Prepares inventory information and supporting documentation for management review and organizational reporting.

• Assists with equipment purchasing activities by gathering specifications, confirming compatibility, preparing technical information, and tracking approved orders.

• Provides technical assistance during endpoint deployments, operating-system upgrades, security remediation efforts, and other assigned IT initiatives.

• Coordinates assigned technical activities with the Service Desk, Infrastructure, Applications, Security, and other IT teams.

• Communicates technical status, risks, service interruptions, and unresolved issues to the appropriate manager.

• Provides technical information to approved vendors when directed by IT management and reports vendor-related issues to management for resolution.

• Follows organizational requirements concerning cybersecurity, privacy, HIPAA, change control, documentation, and appropriate access to systems and information.

• Performs other non-supervisory technical duties consistent with the scope of the position.