Founding Customer Training Manager - US; m​/f​/d; AI health-tech

Why voize? Because we’re more than just a job!

At voize,
we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most:
people
.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology
- we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact.
And now, we’re looking for you to join us on this mission!

As our Customer Training Manager
, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow.

• Lead in-person training sessions for new customer deployments, training groups of health care providers (mostly Nurses and CNAs).

• Partner with our Customer Success team to ensure training readiness and to bridge adoption through our Hypercare follow-up cadence.

• Refine training materials and playbooks for the US market and for individual customers as needed.

• Travel to customer sites (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities.

• Collaborate cross-functionally with Product, Customer Success, and our German training team to optimize training approach and share insights.

• Measure and report on training effectiveness
  , using adoption metrics and feedback to continuously improve our approach.

Experience & Background:

• 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.

• Proven ability to design and deliver training to in person audiences.

• Experience training non-technical or diverse learner populations (strong plus).

• Comfort with travel (2-3 weeks per month) to customer sites across the US.

Core Competencies:

• Excellent communication skills
  , able to explain complex workflows and platform features in clear, accessible language.

• Training design and delivery
  , including ability to adjust on the fly based on learner needs and feedback.

• Attention to detail
  , especially around process documentation and compliance requirements in healthcare settings.

• Data-driven mindset
  , using adoption metrics, feedback, and outcomes to refine training approach.

• Flexibility and problem-solving
  , comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).

• Ownership mentality
  , driving training success with minimal scaffolding in a startup environment.

• You are a proactive problem-solver
  , finding ways to make training work in imperfect conditions (unreliable WiFi, tight scheduling, language barriers, etc.).

• You thrive in a fast-paced environment
  , iterating quickly on training content and delivery approach.

• You take ownership of outcomes
  , holding yourself accountable for adoption and customer success.

• You are a team player
  , collaborating cross-functionally and supporting your colleagues while bringing your own judgment to the work.

• You lead with empathy
  , understanding that training…