Mobile Asset Analyst

Mobile Asset Analyst(6029-1)

The Mobile Asset Analyst manages corporate mobile device inventory, lifecycle processes, procurement, and end-user support. This role combines technical expertise across mobile platforms with hands-on administration of Service Now and MDM systems to ensure enterprise devices are efficiently tracked, deployed, maintained, and retired in compliance with corporate security standards.

• Reports To: Manager of IT Assets

• Employment Type: Contract

• Location: Corporate Headquarters

• Maintain a comprehensive inventory of all mobile devices (smartphones, tablets, laptops) across the organization using Service Now and Mobile Device Management (MDM) platforms.

• Track device assignments, ownership, deployment status, and physical location to maintain audit-ready records and resolve discrepancies.

• Coordinate device provisioning, including system configuration, custom imaging, and MDM enrollment prior to user distribution.

• Oversee the full device lifecycle from procurement to retirement, handling upgrades, warranty tracking, and secure disposal.

• Plan and execute routine hardware refreshes, enforcing proper data-wiping procedures on decommissioned equipment.

• Maintain accurate mobile asset records within Service Now, building custom reports, dashboards, and queries to analyze fleet utilization.

• Deliver regular reporting on mobile fleet inventory, operating costs, compliance metrics, and optimization opportunities.

• Resolve mobile device service requests and incident tickets within Service Now, assisting users with requests, configurations, and troubleshooting.

• Ensure all deployed hardware adheres to internal security policies, data privacy guidelines, and regulatory frameworks.

• Monitor security alerts, execute lost/stolen device protocols, and initiate remote wiping or device deactivation as required.

• High school diploma or GED equivalent; equivalent combination of education and hands-on technical experience considered.

• 2-3 years of experience in mobile device management (MDM), IT asset management (ITAM), or general technical support.

• Hands-on familiarity with iOS and Android operating systems alongside mobile asset lifecycle best practices.

• Proficiency with Service Now (or equivalent ITSM platforms), specifically asset management modules.

• Strong organizational skills to coordinate concurrent hardware deployments and incoming support requests.

• Clear written and verbal communication skills for technical documentation and end-user guidance.

• Baseline understanding of enterprise IT security protocols and data compliance standards.

• Organization & Detail Orientation: Rigorous approach to tracking large hardware fleets and maintaining data accuracy.

• Technical Proficiency: Skilled in managing mobile operating systems, MDM tools, and ITSM software.

• Problem-Solving: Methodical approach to diagnosing hardware, software, connectivity, and enrollment issues.

• Communication: Ability to convey technical instructions clearly to non-technical users, team members, and vendors.

• Compliance & Security: Solid grasp of endpoint security standards, data loss prevention, and corporate risk management.

• Customer Service: Patient, user-focused mindset when troubleshooting and onboarding staff.

• Ability to sit or stand at a desk for extended periods during standard business hours.

• Capability to lift and transport hardware shipments and mobile equipment weighing up to 20 pounds.

• Ability to communicate effectively via telephone, email, and virtual meeting tools.

• Service Now Asset Management: Required | 2-4 Years Experience | High Priority

• MS Excel (Intermediate): Required | 2-4 Years Experience | High Priority