Part-Time Junior IT Specialist

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

In this role, based in NYC, you will provide day-to-day technical support to employees across our corporate and retail environments, ensuring our teams have the technology, access, and tools required to work effectively. Reporting to the VP, People, you will troubleshoot hardware and software issues, support onboarding and offboarding tech logistics, oversee IT inventory, and partner with external IT vendors on complex escalations.
This is a dynamic, highly collaborative role ideal for an entry-to-junior level IT professional looking to build a strong foundation across IT support, systems administration, asset management, security, and technology operations within a fast-growing prestige brand environment

• Serve as the primary first-line technical support to corporate and retail employees, resolving hardware, software, network connectivity, and user access issues across Mac and PC environments.
• Provide dedicated, hands-on on-site support in our NYC office for hardware setups, printer/Wi-Fi troubleshooting, and any other employee tech needs.
• Respond to and prioritize IT support tickets and requests in a timely, service-oriented manner based on business impact and urgency.
• Set up, configure, deploy, and troubleshoot workplace hardware, including laptops, monitors, mobile devices, printers, conference room AV equipment, and other workplace technology.
• Escalate more complex technical issues to external IT partners or appropriate internal resources while maintaining ownership through resolution.
• Document recurring IT issues, solutions, standard operating procedures, equipment inventory, and system information to streamline internal IT operations.

• Manage the IT lifecycle for employee onboarding and offboarding, including account setup/deprovisioning (Google Workspace, Slack, etc.), device preparation, access provisioning, and equipment collection.
• Maintain complete and accurate records of company IT assets, including laptops, iPads, mobile devices, monitors, and accessories using inventory management tools.
• Perform routine software installations, operating system updates, and device configuration.
• Coordinate user access permissions across core business applications, enforcing established security, password and access standards.

• Partner closely with external IT providers, consultants, and technology vendors to expedite and resolve complex network or technical infrastructure issues.
• Assist with IT projects, system implementations, technology rollouts, and hardware upgrades as needed
• Stay current on new tools and technology, and proactively identify opportunities to improve the employee technology experience and…