Salesforce Administrator; NPSP

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Full-time Regular Professional Bronx, NY, US

6 days ago Requisition

Salary Range: $95,000.00 To $ Annually

The Salesforce Administrator holds the primary system responsibility and accountability for and will be the technical subject matter expert for Children’s Rescue Fund’s centralized database ecosystem in Salesforce. This role is responsible for the configuration, optimization, customization, data governance, and day-to-day administration of Salesforce Nonprofit Success Pack (NPSP), custom Case Management modules, and integrated third-party platforms (Formstack, Tableau) across CRF’s all shelter sites.

• Case Management Architecture:
  Oversee and enhance the agency-wide Case Management database utilized by program staff, data specialists, and administrators to record intake, housing placement, employment, substance abuse /CASAC, and youth services metrics.
• Integrations & Third-Party Applications:
  Administer and support connected App Exchange products and external tools, including Formstack (for forms/intake automation), Tableau (for advanced executive analytics), and donor management reporting metrics.
• Assist with Salesforce configuration, updates, and enhancements, including flows, validation rules, page layouts, and permission sets
• Support testing and deployment of new functionality
• Assist with sandbox and release management
• Support strong data security and confidentiality practices for sensitive client information

• Provide helpdesk support for users of Salesforce and related tools
• Troubleshoot system issues and respond to user requests
• Deliver onboarding and training for system users across all shelter facilities
• Develop and maintain configuration documentation, user-facing how-to guides, and training materials

• Monitor and improve data quality through validation and cleanup
• Support data imports, exports, and routine system updates

• Build and maintain reports and dashboards
• Create, schedule, and optimize complex Salesforce and Tableau reports and dashboards to satisfy internal operational needs and external compliance/funder reporting requirements (DHS, OTDA, HRA, DSS, DYCD, OCFS, DOHMH).
• Support data analysis for program performance and reporting
• Assist with internal and external data requests

• Assist with data migration and transition from legacy systems
• Support change management for Salesforce updates, including communicating changes, preparing users, and reinforcing adoption
• Vendor & Implementation Management:
  Collaborate closely with external technical consultants and managed service providers during platform upgrades, custom code deployments, and system enhancements.

• Engage with department leaders (Programs, Operations, CQI, Workforce Development, Housing,) to identify operational bottlenecks and translate programmatic needs into scalable technical solutions
• Attend and actively participate in required agency, program, and quality improvement (CQI) meetings
• Stay informed on Salesforce seasonal releases, NPC/NPSP platform updates, and nonprofit technology best practices to recommend continuous platform improvements
• Maintain sandbox environments and follow change management protocols for testing and deploying configuration updates

• Maintain detailed technical documentation, data dictionaries, field mappings, and system architectural diagrams for all custom configurations
• Monitor data security controls, field-level security, and…