Customer Engineering Lead

About the company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stable coins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories.

Built natively for stable coins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.

You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, First Mark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

As a Customer Engineering Lead, you’ll manage the customer-facing arm of our engineering org. Working with our existing solutions team, you’ll coordinate process and policies with the post-sales org, spanning implementations, partner success, and account management. We’re looking for a player-coach: you’ll need to get your hands dirty on the front lines to understand where the gaps and inefficiencies are. Armed with that experience, you’ll grow this function to meet the needs of our global, always-on customer base.

• Hands-on from day one: answer technical support tickets, debug partner integrations, and work directly with partners to resolve issues

• Own the technical escalation path from support through engineering, serving as the primary customer advocate within engineering discussions

• Identify opportunities to leverage AI and automation to increase operational efficiency - whether that's streamlining ticket triage, accelerating troubleshooting, or enabling the team to handle higher volume without sacrificing quality

• Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes

• Help establish the operating model and collaboration framework between product and post-sales to ensure tickets are resolved within SLAs and gaps are covered

• Partner with platform and product to translate patterns from support tickets, implementation friction, and feature requests into actionable product insights

• 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, with at least 3 years in a leadership capacity

• Excited by a player-coach role - you're comfortable being in the queue, solving problems directly, while simultaneously building the team and processes around you

• An engineer by trade: you’re comfortable reading and contributing to an enterprise codebase while meeting a high bar of technical excellence

• Excellent communicator who can translate complex technical concepts for non-technical audiences - and vice versa

• Experience defining and implementing SLAs and escalation processes, especially cross-functionally to and from engineering teams

• Comfortable operating in a fast-paced, high-growth environment where you'll need to balance building for scale with solving immediate partner needs

• You lead with empathy and…