Head of Global Enablement

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Since 2020, we’ve generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an  website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including:
Shopify, Hub Spot, Door Dash, Service Titan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

We're hiring an innovative Head of Global Enablement to supercharge the effectiveness of our Sales, Onboarding, and Customer Success teams. Owner is entering a new phase of growth, both in product-complexity and speed to ship as we build with AI. We need an Enablement leader to design and implement new methodologies, coaching practices, and AI-powered systems to make our go-to-market motion succeed at the pace of our product evolution.

Your success will be measured on business outcomes: time-to-impact, increased customer satisfaction, reduced calls-per-customer, and continued rapid revenue growth.

• You view the sales, onboarding and customer success journey as one connected system, not disparate functions, and can design from that perspective.
• You’re a builder. You’ll be shaping enablement from the ground up rather than inheriting an established playbook.
• You’re an operator. You design elegant, efficient systems, not point-solutions. You get to the root cause of problems and design solutions that scale.
• You have a strong action-bias and a heathy aversion to cumbersome processes and manual work. You have a track record of delivering minimum valuable products rapidly.
• You enjoy being a player-coach. Everyone at Owner is in the trenches with their teams, which means you’ll build and lead trainings yourself, not just design in an ivory tower.

This role is fully remote and can be based anywhere in the United States or Canada. This role will involve some travel to our sales office in Toronto.

Enablement strategy and systems:

• Own enablement across the full…