AV Support Technician

Our client is looking for an experienced AV Support Technician Contractor to join their Workplace Technology team. In this role, you will be the front line for all things conference room AV — keeping every meeting space running smoothly, day in and day out, for a fast-paced, high-growth environment. You'll own daily AV sweeps, troubleshoot everything from a dropped Google Meet call to a misbehaving room scheduler, and be the person we call on to stand up a new conference room from the ground up.

You'll also play an active role in supporting company events, running the AV for productions out of our All-Hands booth and training room event space alongside our broadcast and events teams.

• Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start.
• Support and assist employees using conference room AV systems, both on-site and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment.
• Troubleshoot and resolve Google Meet hardware and software issues, including Google Meet room kits, cameras, and in-room controllers.
• Support and maintain the Logitech Rally line of products (cameras, speakers, mics, Rally Bar/Rally Bar Mini) across conference rooms.
• Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues.
• Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status.
• Know and work with your points of escalation to continuously improve the end-user experience.
• Train employees on the proper use of conference room AV equipment.
• Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed.
• Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables.

• Provide technical input in the selection and management of AV integrators, technology vendors, and managed-service partners.
• Design, install and configure new conference rooms from the ground up, including mounting displays and cameras, running and terminating cabling, and installing and provisioning room hardware.
• Configure, calibrate, and maintain conference room audio systems (DSPs, mixers, microphones, speakers) to ensure clear, consistent audio quality.
• Diagnose and resolve complex, end-to-end conference room issues spanning hardware, software, network, and scheduling systems.
• Document room configurations, signal flow diagrams, and equipment inventories for all supported spaces.
• Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms as needed.

• Operate and run live AV production for internal company events out of the All-Hands event booth, serving as day-to-day hands-on technical support for All-Hands meetings, town halls, and other streamed events.
• Operate Q-SYS systems for event audio processing, DSP configuration, and signal routing during live productions.
• Set up, configure, and operate Epiphan Pearl 2 encoders for recording and streaming All-Hands and training room events.
• Configure and troubleshoot Google Meet as the hybrid/remote contribution and streaming platform for live events.
• Operate Blackmagic switchers for live camera switching and program video during events.
• Operate mixing consoles to provide core audio support — levels, mic mixes, and program sound — for live events and presentations.
• Extend event AV support beyond the All-Hands booth by setting up, running, and tearing down AV for events held in the training room and other…