Technical Program Manager, Consumer

Cape has never had a Technical Program Manager, which means our engineering teams are moving fast on some of the hardest problems in telecom without the connective tissue to move even faster. Tickets go untracked, standups happen inconsistently, priorities blur across teams, and brilliant engineers spend more time untangling processes than solving problems. You'll be the first person to fix that.

This is a builder's role, there's no playbook to inherit. You will design the systems, rituals, and rhythms our teams need from scratch, and prove their value fast enough that other teams start asking for you. You'll need to earn trust by going deep enough on the technology that engineers see you as someone who can actually unblock them, not just track their tickets.

If you want to be the reason talented, overextended teams finally have the time and space to do their best work, this is that job.

• This is our first Technical Program Manager opening; we’re looking for someone to bring order and momentum to our product and engineering teams
• Reduce friction and streamline workflows across engineering and product teams
• Proactively communicate and resolve risks or issues before they impact progress
• Empower engineering teams to focus on high-value technical work instead of operational overhead
• Support the successful integration of technologies that meet the needs of Government, Enterprise, and Consumer customers
• Clarify priorities and ownership across functional and deployment teams
• Encourage a culture of open communication
• Bring structure to teams that don't fully have it yet; building the systems, rather than just running the ones that already exist
• Own Jira hygiene, sprint planning, and ticket triage for teams handling high volumes of inbound work
• Run standups and cross-functional syncs that keep engineering, product, and other stakeholders aligned
• Go deep on the technical details of the products you support, you'll need to talk to engineers daily and actually understand what they're building
• Help engineers stay focused on hard technical problems by taking operational overhead off their plates

• Autonomy: A proven ability to learn continuously, work independently, and make decisions with minimal supervision.
• Partnership:
  Experience brainstorming and iterating alongside product managers and designers.
• Pragmatism:
  The ability to move quickly while building for the long term. You take a thoughtful, practical approach to solving complex problems, considering tradeoffs and avoiding over-engineering.
• Adaptability:
  Comfort working in a constantly evolving environment with dynamic objectives and direct user iteration.
• Communication:
  The ability to work collaboratively with both technical and non-technical teammates, understanding how technical decisions impact the end user.
• Mission-Driven: A deep-seated belief in the importance of digital privacy and security. You understand that the code we ship has real-world consequences and are driven to build systems that protect and empower users.

• A background as a software engineer (or comparable hands-on technical experience) before moving into a program/product role
• The ability to go deep on how a product actually works, hold your own in daily conversations with engineers, and help unblock them
• Proven experience working within a startup
• Strong Jira proficiency and hands-on experience running sprint planning and agile processes
• A track record of understanding technically complex systems, even if you've never written production code yourself (e.g., you can describe how an HTTP request works)
• Experience triaging and prioritizing a high volume of inbound tickets, bugs, and feature requests
• Excellent communication skills, you can translate between technical and non-technical stakeholders clearly
• (Bonus Points) Prior experience supporting consumer products
• (Bonus Points) Prior experience supporting government or defense products
• (Bonus Points) Prior experience in a startup environment

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role based in New York, NY is $180,000-$215,000 depending on level, experience, and interview performance.

Our benefits include:

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)