Information Technology Help Desk Support
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-22
Listing for:
Green Key Resources
Full Time
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- The Help Desk Technician role involves providing Level 1/2 technical support to clients, ensuring smooth operations and resolving technical issues efficiently.
- Work in a dynamic environment with diverse technologies, gaining hands‑on experience with modern cloud tools and networking systems.
- Collaborate with a supportive engineering team to troubleshoot, configure, and deploy hardware and software solutions.
- Engage directly with end users, addressing their technical concerns and delivering exceptional customer service.
- Participate in small‑scale projects, including migrations, upgrades, and rollouts, contributing to team success.
- This on‑site role offers opportunities for professional growth into advanced technical positions such as Systems Administrator or Field Engineer.
- Enjoy a clear career development path with hands‑on training and mentorship from experienced professionals.
- Local travel only is required, ensuring a balanced work‑life schedule without long‑distance commitments.
Key Responsibilities & Duties
- Provide Level 1/2 technical support via phone, email, remote tools, and on‑site visits.
- Troubleshoot and resolve issues with Windows workstations, laptops, printers, and peripherals.
- Manage and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and Intune.
- Perform basic networking tasks such as VLAN configuration, DHCP/DNS management, and WiFi setup.
- Configure and deploy new user setups, hardware, and software efficiently.
- Document tickets, resolutions, and client environments comprehensively for future reference.
- Assist with small‑scale projects, including migrations, upgrades, and rollouts, ensuring successful implementation.
- Maintain professionalism and a client‑focused approach during all interactions and on‑site visits.
- Escalate complex technical issues to senior engineers when necessary for timely resolution.
Job Requirements
- Bachelor of Science (BS) degree in a relevant field is required.
- 1–3 years of experience in help desk or MSP environments is essential.
- Strong knowledge of Microsoft 365 administration and basic networking concepts.
- Proficiency in troubleshooting hardware and software issues independently.
- Experience with Windows 10/11, Active Directory, and common business applications.
- Excellent communication and customer service skills to interact effectively with clients.
- Valid driver’s license and ability to travel locally to client sites as needed.
- Preferred skills include familiarity with Power Shell, Azure AD, and backup systems.
- Exposure to VoIP systems, security tools, and RMM/PSA tools is advantageous.
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