ServiceNow Engineer

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos. The Service Now Engineer provides engineering, administration, configuration, integration, workflow, reporting, and optimization support for the FOCUS Service Now environment.

The position supports ITSM and ITOM capabilities and enables effective management of incidents, requests, knowledge, configuration, assets, SLAs, dashboards, and service-management workflows. The position works closely with TSA platform and process owners to troubleshoot platform issues, implement approved enhancements, improve automation, and ensure Service Now supports reliable, measurable, and auditable service delivery.

• Administer and configure Service Now workflows, integrations, dashboards, reports, and service processes.
• Support incident, request, knowledge, configuration, asset, and service management processes.
• Develop and implement approved workflow enhancements and automation.
• Support integrations between Service Now and approved operational, endpoint, asset, monitoring, and other systems.
• Develop reporting and dashboards supporting SLA, service performance, operational, and management requirements.
• Support CMDB data quality, configuration management, service mapping, and related ITSM/ITOM activities.
• Troubleshoot Service Now platform and workflow issues.
• Coordinate platform issues and enhancements with TSA Service Now stakeholders and process owners.
• Support testing, validation, deployment, documentation, and rollback procedures for platform changes.
• Analyze workflow and service data to identify process inefficiencies and improvement opportunities.
• Support continuous improvement of ITSM processes and Service Now capabilities.
• Maintain accurate technical and operational documentation.

Qualifications Could Include Requirements will vary depending on the specific position and level.

Qualifications may include:

• Bachelors degree and 4+ years of prior relevant experience.
• Additional years of experience my be considered in lieu of degree.
• Relevant experience supporting Service Now engineering or ITSM/ITOM functions in an enterprise or federal IT environment.
• Demonstrated experience configuring or administering Service Now.
• Strong analytical, communication, documentation, organization, and problem-solving skills.
• Experience supporting enterprise service management processes and workflows.
• Ability to work effectively with technical, operational, government, and contractor stakeholders.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust Security Clearance

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Pay Range:
Pay Range $87,100.00 - $

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3…