Deskside Support Technician

Genesis
10 is currently seeking a Deskside Support Technician for a contract to hire opportunity with a Major Insurance Company located in Glenmont, NY.

Compensation: $30.00 - $33.00 per hour, W2, based on qualifications

The Deskside Support Technician is responsible for supporting workplace technology and delivering a reliable end-user experience. This role provides hands-on technical support for hardware, software, printers, phones, and Windows-based devices. The position serves as a key liaison between end users, Infrastructure teams, and vendors to resolve issues and support projects.

• Serve as the initial IT contact and second-level support resource for end-user issues and service requests
• Troubleshoot and resolve end-user hardware, software, network, telephony, and peripheral issues
• Perform moves, adds, changes, and disposals for workplace hardware and software, including imaging and software installation
• Set up and support endpoint telephony devices, including desk phones, conference room phones, and mobile phones
• Support projects, office moves, hardware refreshes, and software upgrades
• Log, maintain, and update incidents and service requests in Service Now
• Configure and install PCs, printers, and related equipment to connect to the corporate network
• Provide application support for Microsoft Office products, including Outlook, Teams, Word, and Excel

• High school diploma or equivalent
• 3-5+ years of professional IT experience, with at least 1 year in a Deskside Support role
• Experience working in a corporate IT support environment
• Working knowledge of end-user services technologies, including telephony, networking, Active Directory, computers, and printers
• Customer-focused attitude with the ability to support users by phone, remotely, and in person
• Strong problem-solving skills with excellent verbal and written communication abilities
• Ability to coordinate, prioritize, and resolve multiple support issues simultaneously
• Ability to travel approximately 10-15% of the time as business needs require

• Associate or bachelor's degree in computer science, information technology, or a related field
• Relevant certifications such as CompTIA A+, Network+, Security+, MCSE, or MCSA

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN
10 #DIG
10-MN