Artwork Process System Administrator - Part Time

Artwork Process System Administrator - Part Time

Location:

(Hybrid) New York, NY – Stamford, CT

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are united as SGx – a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, we deliver the full suite of packaging graphics, plate and cylinder production and metal deco services to brand owners, retailers, and printers.

We are focused on simplifying complexity, delivering flawless in-market execution and leveraging our global reach to drive consistency and amplify brand impact at scale.

The Artwork Process System Administrator supports the client's packaging artwork ecosystem by managing and optimizing the artwork management and workflow platform (e.g., Mediabox).

This role is responsible for ensuring the system effectively supports end-to-end packaging workflows—from project setup through approvals and final release—while enabling seamless collaboration across Marketing, Regulatory, Packaging, and external partners
.

The position will focus on user onboarding & training, system support, workflow optimization, and leading new feature enhancements to continuously improve how the client's teams manage artwork and approvals.

This is a part-time role
, integrated with the broader SGx / onsite team supporting the client.

• Manage user roles, permissions, and access across global and regional stakeholders
• Monitor workflow performance and identify opportunities for improved efficiency
• Generate Monthly artwork KPI & SLA reports.

• Lead onboarding for new users across internal external and agency partners
• Deliver training sessions tailored to the client's teams, focused on practical, role-based system usage
• Develop and maintain training materials, quick guides, and best-practice documentation
• Reinforce standardized workflows and drive consistent adoption across teams
• Act as a trusted subject-matter expert on system usage and workflow best practices

• Serve as the primary point of contact for system-related issues and user inquiries
• Troubleshoot workflow routing, approvals, asset access, and system configuration challenges
• Resolve issues impacting artwork timelines, escalating when necessary to technical teams
• Support project teams in resolving workflow bottlenecks to keep initiatives on track

• Analyze current artwork workflows and identify opportunities to simplify, standardize, and improve
• Partner with teams to reduce manual touchpoints and improve approval cycle efficiency
• Support the evolution of workflows to meet changing client business needs (e.g., new product launches, regulatory changes)
• Drive continuous improvement initiatives aligned with quality, compliance, and speed-to-market goals
• Gather feedback from stakeholders and translate needs into system enhancements
• Lead the evaluation, prioritization, and rollout of new platform features or integrations
• Partner with product teams, IT, or vendors to implement enhancements
• Pilot new workflows, automation, or capabilities to improve scalability and efficiency
• Communicate & Promote feature updates and changes clearly to users

• Act as a liaison between stakeholders, SGx production teams, and technology partners
• Support project teams in designing workflows for new initiatives or programs
• Participate in discussions related to packaging process, approvals, and system usage
• Ensure alignment between system configuration and real-world business processes

• 3–7+ years of experience in artwork management,…