Regional Service Director – North America

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Regional Service Director – North America

Location:

North America(Manhattan, New York)

Reporting Line:

Head of Global Operations, Infrastructure & Support(UK Based)

Role Overview

The North America Service Director is a strategically important role responsible for the delivery of the IT support service within a region, serving users across multiple entities (Dual,Brokingand Howden RE). This senior leadership position ensures that the regional hub team are providing a high quality, compliant service to all customers. The Service Director must balance the competing priorities of multiple executive stakeholders (COOs, CIOs, CEOs and HGS).

The Service Director willrepresenttheregional businesses requirements into Group IT services,and Group IT services strategy and ways of working within the business,ensuring the businesses needs are understood,Group IT deliver against SLAs,and the hub delivers

Group standard IT support. The service directorisresponsible for championing GroupIT service into the business and delivering a scalable service at the most efficient cost.

Key Responsibilities:

• IT leadership
  :
  Lead a team of IT professionals to deliver compliant IT infrastructure and support services to all users regionally. Balance the competing priorities of the regions’ business units and country specific requirements, deploying resources in the most efficient way.
  
  Supporting the Group CISO (New York),maintain and promote awareness of emerging cyber security threats and the risks they pose to IT infrastructure and support services.
  
  Additionally,the service director will need to support Group-led, strategic initiatives as they arise, for example the implementation of thenew Target Operating Model for technical servicesandcompliancereadiness programmes including SOC2 and US SOX.

• Relationship management:
  Build relationships in each business and entity served by the regional hub, ensure a deep understanding of the nuancesof each business and their requirements while striving for consistent service delivery. Be the go-to person for all businesses in the region,representing them into Group. Ensure all resources within the hub have a shared understanding of the strategy for IT support and deliver with this in mind.
  
  Be an active part of the technical services leadership team influencing strategy, governance and standards and driving adoption within the region.
  
  This person will be the escalation point in the region for urgent requirements and issues.

• Demand planning:
  This person will also work with the business on demand planning, project requirements for the coming year, growth expectations so the infrastructure team can plan for the growth. This person will play a key role in annual budgeting and forecasting, understanding the business needs and ensuring the Group IT teams are prepared.

• Decision making
  :
  Act as a trusted partner to the business making decisions to best support and balance the requirements of the region.
  
  This person willhelpfacilitatethe business region in the Architecture Review Board when a regional project is being presented and at Change…