Research Services Manager-Operations, AI Platforms

New York, NY or Washington, DC

A premier, global law firm seeks a Research Services Manager-Operations, AI Platforms to serve as an integral part of their Research Services team. This role is responsible for leading the evaluation, testing, and operational implementation of AI-powered research services platforms that support the Research Services function. The position will develop testing protocols, coordinate pilot programs, collect feedback, and provide recommendations for implementation and adoption.

This role is based in either the New York or Washington, D.C. office and is eligible for a hybrid working schedule.

• Managing the assessment of new functionality and enhancements to existing AI research platforms, evaluating performance, and recommending activation or disablement of features based on business and security needs
• Partnering with the Research Services Manager – Operations, Research Services leadership, and key stakeholders to evaluate emerging AI research technologies and support recommendations for platform selection, implementation, and continuous improvement
• Coordinating vendor due diligence and security review processes by working with Technology & Information Services – Global Security & Risk Management to obtain required vendor documentation and facilitate security and risk assessments
• Serving as the primary operational liaison with Innovation & AI, Litigation Services, AI Services, and other Technology & Information Services teams to support the evaluation, acquisition, and ongoing management of AI research platforms
• Promoting effective work practices, working as a team member, and showing respect for co-workers
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information retained by the firm

• Demonstrated skills in using AI platforms
• Superior knowledge of legal and non-legal electronic and print resources
• Superior communication skills
• Bachelor's degree or equivalent required;
  Master's degree or J.D. preferred
• Minimum of six (6) years of relevant professional experience
• Minimum of seven (7) years of cumulative experience

$-$, plus bonus

$-$, plus bonus
Date Active: 9/22/2026
Exempt/Not Exempt:
Exempt