Desktop Support Technician Level II

We are looking for an experienced Desktop Support Technician (Level 1 & Level
2) with strong French language skills to provide on-site support in a professional New York City environment. French proficiency is essential for this role, as the position involves supporting French-speaking users, participating in the translation of operational documentation into English, and handling overflow requests from international teams when needed.

The ideal candidate will have several years of hands-on experience supporting end users in financial services or banking environments and will be comfortable managing both technical support and local IT operations activities.

Key Responsibilities:

• Provide on-site Level 1 and Level 2 desktop and workplace support
• Deliver end-user support for laptops, Microsoft 365, Teams, mobile devices, peripherals, and printers
• Handle meeting room support and AV incident resolution
• Receive, store, and deliver IT equipment as required
• Prepare, deploy, and replace end-user equipment
• Perform asset lifecycle management and coordinate RMA processes
• Coordinate with local vendors and service providers when needed
• Carry out general smart-hands activities and local IT operations support
• Assist with user requests from other countries during overflow periods
• Participate in the English translation of operational documentation
• Strictly follow client security policies, confidentiality requirements, and data handling procedures

Required Qualifications

• Several years of desktop / end-user support experience in financial services or banking environments
• Strong French language skills (spoken and written) – required
• Hands-on experience supporting Windows, Microsoft 365, Teams, mobile devices, and peripherals
• Experience with hardware deployment, inventory/spare stock management, and RMA processes
• Comfortable providing meeting room and basic AV support
• Excellent English communication skills (written and verbal)
• Ability to work independently while following strict security and confidentiality standards
• Must successfully complete a full background check
• Ability to work on-site in New York, NY during standard business hours

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday
• Ability to lift, carry, and move equipment weighing up to 40–50 lbs (laptops, monitors, docking stations, and related hardware)
• Ability to bend, reach, push, and pull as needed when handling and deploying IT equipment

Help Desk

Qualifications & Skills:

• Minimum 2 year in customer service
• Experience with support & troubleshooting over the phone
• Ability to communicate professionally verbally & in written form.
• Experience with Windows OS & Office 365 Suite
• Experience with MDM solutions (Intune on iOS & Android)
• Ability to work independently or in small groups, in a high-pressure, dynamic environment.
• Self-motivated with strong initiative to succeed, ability to maintain focus and productivity in times of change.
• Passionate with technology in business

Preferred Qualifications:

• Prior experience in a corporate or enterprise support setting within financial services
• Familiarity with IT asset management and vendor coordination
• Additional IT certifications (CompTIA A+, Microsoft, ITIL, etc.) are a plus

Schedule &

Working Conditions:

• Standard hours:
  Monday through Friday, 8:30 AM – 5:30 PM Eastern Time (with lunch break and reasonable flexibility)
• Occasional after-hours or extended coverage may be required for major incidents or projects (pre-approved)
• Must support business continuity planning, including coverage for planned absences and sickness