Client Technology Manager

Title: Client Technology Manager;
Reports to: Director of Support;
Department: Support;
Location: New York, NY – Onsite;
Term: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Join Atlas Technica now!

We are seeking a Client Technology Manager to lead the technical relationship, service delivery experience, and technology direction for assigned clients. This is a highly visible, client-facing leadership role responsible for understanding client business and technology needs, developing technology roadmaps, overseeing technical initiatives, managing escalations, and ensuring Atlas Technica consistently delivers a high-quality client experience.

The Client Technology Manager also leads, coaches, and develops a team of Systems Engineers and Senior Systems Engineers responsible for the day-to-day support and technical execution of assigned client environments. This individual serves as the primary technical advisor to clients while providing leadership and direction to the engineers supporting them.

The successful candidate will combine strong technical expertise with excellent client relationship management, people leadership, communication, strategic thinking, and a customer-first approach.

• Own the technical relationship and serve as the primary technical point of contact for assigned clients
• Develop and maintain client technology roadmaps aligned with business needs, security requirements, infrastructure maturity, operational risk, and Atlas Technica best practices
• Provide oversight and consultative guidance across client technical projects, infrastructure improvements, solution recommendations, and technology initiatives
• Proactively identify technical debt, security gaps, recurring issues, operational risks, and opportunities to improve stability, scalability, user experience, and client satisfaction
• Manage client escalations by coordinating appropriate resources, communicating clearly with stakeholders, and ensuring timely resolution and follow-through
• Lead, coach, mentor, and develop Systems Engineers and Senior Systems Engineers through technical guidance, performance feedback, knowledge sharing, and professional development
• Manage people-leadership responsibilities for assigned team members, including performance management, development planning, PTO and wellness approvals, and employee engagement
• Monitor service delivery, ticket quality, SLA performance, client feedback, team productivity, and individual performance trends to maintain consistent support standards
• Support structured career growth by identifying skill gaps, reinforcing technical standards, and creating development opportunities for team members
• Partner with Project Engineering, Support leadership, and other internal teams to coordinate technical initiatives and improve the overall client experience
• Participate in organizational initiatives focused on improving service delivery, technical standards, documentation, automation, client onboarding, processes, and technology

• Significant experience in systems engineering, systems administration, technical support, infrastructure, or a related IT environment
• Demonstrated experience leading, mentoring, coaching, or managing technical teams
• Experience managing client or customer relationships within a technical, professional services, MSP, or high-touch support environment
• Strong written and verbal communication skills with the ability to advise clients, manage expectations, lead escalations, and communicate effectively with technical and non-technical stakeholders
• Strong experience designing, implementing, and supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra
• Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy,…