Client Delivery Manager

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we’re working together to set the pace for unlocking new possibilities that better serve the property industry.

The primary responsibility of the Client Delivery Manager, UWC Client Services, is to manage, for the Underwriting Center (UWC) Product line, the client delivery process and all aspects of the implementation of product and/or platform for clients from inception to implementation. Projects require deep knowledge of the product and platform to lead the delivery and to deploy a new product or service.

Assigned client projects are increasingly complex with multiple interdependencies. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement Core Logic product/technology solutions. Provides on-going support to clients, managing a wide range of issues including but not limited to application and database configuration change work, technical issues, and data inquiries. Acts as clients advocate in role as subject matter expert to bring feedback to internal product management and technical teams.

Provides training and mentoring to team members.

• Works directly with clients to manage complex technical needs/projects to ensure successful completion according to contractual compliance and client expectations.
• Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client initiatives
• Coordinates activities necessary to resolve significant client issues
• Manages and drives change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing & quality assurance steps are taken before delivery to the client
• Documents client’s workflow as part of implementation project
• Communicates recurring project status and support activities to key external and internal stakeholders

• Acts as escalation resource for product/platform specific issues and for client services team; triages issues and engages appropriate support within resources to resolve them.
• Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes.
• Runs client batches as required
• Coordinates scheduling and communication of data updates and other technical and security maintenance
• Supports company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of Core Logic UWC products

• Acts as SME (subject matter expert) for service offerings/feature configurations consulting…