Sr Customer Solutions Manager, Global Financial Services, GFS - CSM; AWS

Sr Customer Solutions Manager, Global Financial Services, GFS - CSM

Job :  | Amazon Web Services, Inc.

We're looking for someone who gets fired up about turning bold customer visions into real, lasting impact through innovation. Someone who can earn the trust of business executives and roll up their sleeves with customer teams to get things done. A savvy problem solver who loves untangling complex challenges, finding creative solutions, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way.

If you're energized by big challenges, motivated by impact, and ready to shape the future of financial services — we would love to meet you. Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

• Value Realization
  - Identify and accelerate business outcomes by connecting customers with the right AWS services, partner solutions, and best practices at the right time.
• Enablement
  - Build programs that grow your customer's cloud fluency — think skills guilds, experience-based accelerators, training partnerships, and hands‑on learning.
• Governance
  - Help customers establish the operating models and structures (Cloud/AI CoE, communities of practice, adoption frameworks) that set them up for long‑term, scalable success.

• Define strategic opportunities tied to large‑scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization
• Drive detailed business and technical discussions with stakeholders at every level
• Navigate risks and roadblocks using acceleration frameworks to keep programs on track
• Coach customers through their cloud journey and advocate for their needs with AWS leadership, product, and engineering teams
• Package your best practices into reusable assets that elevate the entire CSM community

This is an individual contributor (IC) role — your impact comes from influence, expertise, and relationships.

• Customer Influence — We deeply understand our customers' business context and proactively guide their cloud journey
• Excellence — We bring the best of AWS and our partner ecosystem to every engagement
• Agility — We bring clarity to complexity through iterative, experience‑based approaches
• Growth — We support each other, celebrate diverse perspectives, and create space for everyone to lead
• Data-Driven Decisions — We rely on facts and data, contextualized by expertise, to drive priorities

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising…