Chief Information Officer

The Chief Information Officer provides functional and strategic leadership, management and operational supervision of information and telecommunication technology. This role builds a way forward for Goodwill NYNJ. Goodwill NYNJ has migrated from an on-premises data center to the Azure cloud infrastructure, characterized by standardization, uniformity, and best-in-class hardware and software, aimed at driving improvements in performance and reliability for our business units.

The CIO oversees and manages the complex information technology functions and activities of the organization’s diverse business lines – from personal medical records to retail sales data. The CIO is a change agent for the organization and critical to building its mission impact, while ensuring improved processes and actively controlling expenses. Information Technology touches every aspect of the Retail, Mission Services, Temp Work and Administrative divisions, and the CIO must understand the workflows, goals and objectives of the organization to appropriately apply technology to improve and transform processes.

We need a leader with a vision for a customer-centric department that prioritizes continuous improvement and on-time delivery of value-adding products and services. The CIO also leads the operational and strategic aspects of Cybersecurity at Goodwill NYNJ. The use and adoption of AI at Goodwill NYNJ is the responsibility of the CIO who drives the implementation and development of Guidelines, policies and procedures related to the use of AI at Goodwill NYNJ ensuring it meets the business needs and adheres to security guidelines and processes.

• Build and lead a culture of agility and adaptability among internal I.T. staff and vendors, to effectively support innovations in tools and processes within business units.
• Create an IT strategy that aligns with Goodwill's strategic direction, which also controls cost, provides scalability and capitalizes on evolving technologies.
• Ensure integration of business processes, technology solutions, data and customer experience to drive capability, innovation, and revenue.
• Identify IT opportunities, costs, risks, and resulting business value for all IT investments.
• Establish and maintain a data-oriented I.T. department culture that gives easy, useable access to data. Assess department performance, infrastructure performance and recommendations for continuous improvement of I.T. workflows that are used for decision making.
• Manage the implementation, maintenance and modification of dashboards (both new and existing) with the leverage of Business Intelligence software.
• Direct, oversee, and manage the purchasing, design, implementation, and maintenance of information systems to ensure the achievement of tactical and strategic business requirements and objectives.
  
  Ensure best in class products that are easy to integrate and have high customer service responsiveness.
• Select, negotiate with, and manage vendors to build effective, results-oriented partnerships between the vendors and the organization. Establish and implement a process for regularly assessing vendor performance and for holding vendors accountable.
• Work closely with the CFO to identify critical priorities and maintain tight control over spending while meeting the organization’s business needs.
• Lead the development of IT budget, including capital expenses pertaining to technology projects. Develop forecasts for funds needed for staffing,…