Senior Client Service Representative

Company Overview

World Insurance Associates ("World") is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long‑term financial goals. Founded in 2011, World is one of the fastest‑growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

• Works independently in a support role by following well‑established workflows and procedures on routine work.
• Has substantial understanding of the job and applies company policies and producers to complete, with little guidance or direction.
• Problems and issues faced are generally routine and solutions clearly prescribed.

• Take and resolve calls/emails from clients and or members, related to claims, billing, EOB and coverages (including escalated and or complex).
• Process eligibility changes and or orders replacement  within carrier or benefits administration system, to include Employee Navigator and Ease.
• Create activities and attach applicable documents within Benefit Point, ensuring current and accurate data.

• Support administrative work related to renewals, carrier implementation and Benefit Point data.
• Setup and maintain accurate account details, contacts, and policy information in Benefit Point.
• Support Individuals with Individual coverages (not group) such as Medicare, medical, dental, vision, life and disability, including renewal.

• Highly proficient knowledge of EB carriers and group insurance products, to respond to employee coverage and claims questions.
• Highly proficient in navigating and working within various benefits administration solutions (Employee Navigator and Ease) and carrier portals (eligibility, , Salary and Address changes, etc.).
• Highly proficient in Benefit Point and workflows applicable to Small Business and support service work.
• Good communication skills, and with ability to communicate coverage questions to members.

• Licensed or obtaining state life and health insurance license.

• Associate or bachelor's degree preferred, but equivalent work experience would be considered.

Office work involves working at a desk most of the time, using a stand‑up/sit‑down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.

In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

This position is located in New York. The base salary for this position at the time of this posting may range from $62,200 to $77,200. Individual compensation varies based on job‑related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit  for more details.