Commercial Lines Account Manager

Overview

Company Description Varney Agency is a family-owned and operated insurance firm that has grown from a single desk in 1980 to 24 full-service locations representing over 50 insurance companies. The agency offers a comprehensive range of products, including home, auto, life, health, business insurance, workers compensation, and surety bonds. With offices from Fort Kent, Maine to Tampa, Florida, Varney Agency focuses on delivering convenient, local service.

Team members are committed to protecting what matters most to customers through knowledgeable, friendly, and professional support. This culture of excellence and customer focus shapes the agency’s approach to both clients and employees.

The Commercial Lines Account Manager is responsible for independently managing and servicing a complex book of large commercial property & casualty accounts, with a strong emphasis on real estate and related industries. This role serves as the primary day-to-day client contact and technical insurance resource, working closely with Producers, clients, underwriters, and internal team members to deliver superior service, maintain client retention, and support strategic account growth.

This position requires advanced technical expertise, strong analytical ability, and the capacity to manage large, sophisticated accounts with premium volume ranging from $500,000 to $8,000,000. The Account Manager plays a critical role in evaluating risk exposures, identifying coverage gaps, negotiating with carriers, and ensuring client programs are properly structured and executed.

• Independently manage and service an assigned book of large commercial accounts with complex coverage needs
• Serve as a primary point of contact for client service, coverage questions, and policy administration
• Build and maintain strong, long-term relationships with clients, Producers, and carrier partners
• Provide proactive, consultative service to identify evolving exposures and recommend appropriate coverage solutions
• Review policies, endorsements, and related documents for accuracy and completeness and resolve discrepancies
• Coordinate client service activities including claims reviews, loss control services, inspections, and stewardship meetings
• Prepare complete and accurate renewal and new business submissions
• Strategically market accounts to carriers and negotiate optimal coverage, pricing, and terms
• Compile, analyze, and present proposals and coverage comparisons
• Perform detailed coverage analysis and identify coverage gaps
• Analyze loss runs and claims history to recommend risk management strategies
• Review contracts, loan agreements, and lease requirements to ensure insurance compliance
• Maintain accurate account documentation in the agency management system
• Mentor and provide guidance to Account Management Assistants

• Minimum 5+ years of Commercial Property & Casualty insurance experience
• Active Property & Casualty insurance license required (NY and/or NJ)
• Strong knowledge of NY and NJ insurance markets, particularly commercial real estate risks
• Advanced knowledge of commercial insurance coverages
• Strong proficiency with agency management systems;
  Applied EPIC experience preferred
• Advanced proficiency in Microsoft Office, particularly Excel
• Excellent communication, organizational, and time management skills
• Strong negotiation, analytical, and problem-solving abilities
• Ability to manage multiple large accounts in a fast-paced environment

• Full-time, in-office position in Whippany, NJ or Manhattan, NY
• Occasional travel to client locations within NY and NJ may be required
• May require work outside normal business hours during renewal cycles or time-sensitive client needs
• Competitive salary commensurate with experience
• Opportunity to manage and grow a sophisticated commercial book of business
• Long-term career advancement within a well-established independent insurance agency
• Collaborative environment with strong internal support structure

Reports to:

Regional Manager

• Supported by:
  Account Management Assistant