Errors & Omissions Supervisor

Responsibilities

• Oversee and instruct the technical staff in all phases of work performed in the handling of litigated and non‑litigated Errors and Omissions and EPLI claims
• Conduct reviews and audits on claim files, approve reserves and payment in excess of technician’s authority
• Participate in settlement conferences and trial reviews with the Manager and the Specialists
• Maintain records and prepare performance reviews
• Analyze and take corrective action in loss and expense control, assist in training programs and in handling claims of a complex nature
• Prepare written and verbal reports as required
• Determine proper procedure for the examining, investigating, reserving, settling or defending of E&O and EPLI claims, and organize and direct the examining force to carry out these procedures effectively and efficiently
• Develop training curriculum as needed
• Establish reserve control procedures to assure that reserves are current and reflect accurate loss and loss expenses
• Investigate and take appropriate action concerning complaints from insurance departments, agents, insureds, and claimants and their attorneys
• Set up intradepartmental workflow controls, and arrange the integration of work with other departments
• Work directly with E&O agent customers as needed in providing claim related information and data
• Provide support and assistance to E&O agency customers in the preparation of loss control / risk management data and seminars
• Provide support to E&O risk management in the development of risk management / loss control tools, data, seminars, and educational material
• May perform supervisory function and assume the duties of the Director in his/her absence
• Perform other duties as assigned
• Conforms with all corporate policies and procedures

• Bachelor’s Degree preferred
• 10+ years’ claims experience demonstrating expertise in underlying coverages, broad background in litigated matters, and professional liability lines
• Supervisory experience preferred