Operations Claims Apprentice

Crum & Forster Company Overview

C&F provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennia ls, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website:

Seneca Insurance is a specialty property and casualty insurer, part of Crum & Forster (Fairfax Financial Holdings, Inc.), which takes a creative and disciplined approach to providing profitable insurance solutions. Our most valuable asset is our staff - 300+ employees, and growing, in locations throughout the United States - committed to delivering customized products with superior customer service. For more information about Seneca, please visit our website:

An Operations Claims Service Apprentice will be required to complete an insurance designation from The Institutes in addition to learning and handling the responsibilities of an Operations Claims Specialist. Duties of an Operations Claims Specialist position, including support to the claims professionals through the review and setting up of Claims Loss Notices, triage and routing of all correspondence and calls to the appropriate claims professionals.

Analysis, preparation of claim handling documentation and notate/update claim file documents according to procedure, and provide accurate coverage and statistical information for systems updating.

What you will do for C&F:

• Customer Engagement
  - Serves as a service representative by promptly and professionally addressing external and internal customer questions and concerns, which may include:
  Setting up Claims Loss Notices, Triage and route callers to the appropriate department. Answers claim status and payment questions.
• Claim Operational Service and Partnerships
  - Processes new claims notices of loss to the appropriate claim professionals. Transitions closed files to and from off-site storage using records management systems. Receives, sorts, scans, and uploads incoming mail.
  
  Researches for the appropriate recipient. Processes out-going mail, including overnight packages as needed.
• Claim Payments and Expense Processing
  - Process and issue claim payments including outside vendor invoices, attorney expenses, and processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all payment processing.
• Data and Information Management
  - Maintains accurate records and information management, such as:
  Prepares, generates and reviews daily/monthly/quarterly and ad hoc reports using the most effective technology. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.

What you will bring to C&F:

• Strong mathematical aptitude
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Solid verbal and written communication skills
• Detail oriented
• Ability to work in a fast paced environment
• Be able to work independently as well as part of a team
• Bachelor’s Degree and no prior experience required in the Claims area OR 2 to 3 years of insurance support experience in a corporate environment
• Must obtain and maintain required insurance industry designations / license(s)

Operations Claims Service Apprentice:

• Abide by departmental policies and procedures, including authority levels, to comply with corporate risk management controls
• Be legally eligible to work in the U.S. indefinitely

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program,…