Senior Property Adjuster - New York​/Long Island

Job Summary

The Senior Property Adjuster effectively determines and communicates the extent of loss or damage associated with commercial property claims in a variety of business classes. This field position is located in the New York City Metropolitan/Long Island market.

Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assesses loss or damage resulting from various events including inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents. May be called upon to assess time‑element and builders’ risk losses.

Uses knowledge of property and construction, and/or knowledge of the specific industry or business affected, to personally conduct property inspections and photograph claim sites as necessary. Through interviewing or other methods, obtains necessary information from the claimant and experts such as architects, engineers, builders, construction workers, police officers, health‑care practitioners, accountants, and others to fully and accurately assess the extent of the loss.

Interacts effectively with a diverse team of experts, coordinating efforts with expert witnesses, attorneys, public adjusters, and carrier’s examiners. Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates. Recommends the reasonable and proper amount the insurance company should pay on a claim. Ensures accuracy of information, guards against fraudulent claims, and prepares accurate reports and letters to insurance carriers.

Follows established policies, procedures, and processes, and submits reports and documents in a timely manner. Uses software systems such as Xactimate to produce accurate estimates, maintains accurate field notes, journal entries, and time and expense records, and submits reimbursement reports per organization and client policies. Prepares and conducts presentations and produces special reports for insurance carriers as assigned or required.

Bachelor’s Degree Preferred. 2‑5 years’ experience in commercial property loss adjusting, with experience with catastrophe claims and a wide range of business classes including manufacturing, retail, industrial, habitational, and hospitality. Ability to understand the claims adjudication process with sound knowledge of commercial and residential construction industries. Knowledge of property claim law. Active license, or ability to promptly obtain such, in the assigned state(s).

Exceptional written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Passionate about providing exceptional customer service. Skilled in analyzing, interpreting, and reporting pertinent information. Strong research and investigative skills. Conflict resolution and persuasion abilities. Organized and detail oriented. Excellent problem solving and critical thinking skills. Ability to work both independently and as part of a team. Proficiency with Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and willingness to adapt to new technologies.

Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. Exposed to outdoor weather and environmental conditions and indoor conditions such as noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation.

Work may involve close quarters, crawl spaces, small enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. May involve high areas such as roofs or scaffolding, requiring…