Senior Cyber Claims Advocate

New York City, New York, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update .

A few of the reasons Associates love working at Lockton include:

• Opportunities for growth and advancement, including paid training and professional development
• 12-week paid parental leave
• A huge emphasis on community involvement
• Frequent athletic and wellness events
• Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!

The Senior Cyber Claims Advocate is a senior technical leader responsible for delivering strategic oversight, advanced claims advocacy, and consistent execution of cyber, tech E&O, MPL and Media claims across the U.S. business. This individual will act as an escalation point for complex and high-severity claims, while also serving as a force multiplier to Series Claims Advocates, driving consistency, technical excellence, and market leadership.

This role bridges national cyber claims strategy and Series-level execution, ensuring a uniform, high-quality client experience and reinforcing Lockton’s cyber claims brand.

• Serve as the escalation point for complex, high-severity, and disputed cyber, tech E&O, MPL and Media claims across assigned Series
• Provide coverage interpretation leadership across cyber, tech E&O, MPL, Media, and related policies
• Lead development of claim strategy, including coverage analysis, carrier engagement, litigation strategy, and settlement positioning
• Lead and support complex carrier negotiations including denials, reservations of rights, and contribution disputes
• Act as a force multiplier to Series Claims Advocates by providing technical guidance, coaching, and quality control
• Enable cross-Series capacity sharing and provide backup advocacy support as needed
• Drive consistency and governance in claims handling, escalation protocols, and coverage interpretation
• Support high-exposure claims involving litigation and complex coverage issues
• Contribute to thought leadership, training, and client-facing content
• Support development of cyber claims training programs and mentor junior team members
• Collaborate with consulting teams and manage incident response vendor relationships
• Enhance data quality, reporting, and claims analytics

• 10+ years of experience in cyber claims, professional liability, or complex insurance claims advocacy
• Deep expertise in cyber insurance, tech E&O, MPL, and media liability
• Strong experience handling ransomware, data breach, and emerging AI-related exposures
• Proven ability to lead complex negotiations and maximize claim outcomes
• Demonstrated leadership and ability to mentor and develop teams
• Strong collaboration skills across brokers, carriers, and legal counsel

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people…