Claims Support Representative

Claims Support Representative

Early Career Opportunity | Claims Operations & Customer Service

Launch Your Career with Stillwater Insurance Group

Are you a recent college graduate looking to start your professional career with a company that invests in your growth? Stillwater Insurance Group is seeking motivated, detail-oriented individuals to join our Claims Department as a Claims Support Representative.

This role provides hands-on experience in customer service, business operations, insurance claims, and administrative functions while offering extensive training, mentorship, cross-functional exposure, and advancement opportunities. Depending on business needs and candidate qualifications, you may support either Claims Call Center operations, Claims Administration, or a combination of both.

If you're looking for a career where you can learn, grow, and make a meaningful impact, we'd love to hear from you.

Why Stillwater?

Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach.

Our employees consistently describe Stillwater as a place with great people, accessible leadership, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment.

Position Summary

The Claims Support Representative provides operational and customer service support across the Claims Department. This position serves as an entry point into the insurance industry and offers broad exposure to claims operations, customer communications, business processes, and administrative support.

Responsibilities may include claim intake, First Notice of Loss (FNOL) processing, customer and agent communications, document management, reporting, compliance support, vendor payment processing, and various administrative duties.

This role is designed to provide cross-functional training and may serve as a pathway to future opportunities within Claims, Operations, Compliance, Customer Service, and Claims Adjusting.

Location:

Jacksonville, FL, Jericho, NY, or Omaha, NE

What You'll Do

Customer Service & Claims Support

• Receive and process First Notice of Loss (FNOL) reports through phone and digital reporting channels.
• Create and maintain claim records within company systems.
• Respond to incoming calls and communications from policyholders, agents, vendors, and internal partners.
• Research and resolve customer inquiries while providing a professional and positive experience.
• Escalate complex issues appropriately while ensuring timely resolution.
• Support claims operations by gathering, documenting, and maintaining accurate information.

Administrative & Operational Support

• Process claim file document requests and maintain electronic claim records.
• Route and manage incoming and outgoing correspondence, emails, and mail.
• Assist with vendor payments, stop payments, arbitration matters, CLUE reporting, and regulatory compliance requests.
• Prepare reports, spreadsheets, tracking documents, and departmental performance data.
• Support document indexing, filing, scanning, and records management activities.
• Coordinate meetings, prepare agendas, and maintain departmental documentation as needed.
• Assist with special projects and additional assignments within the Claims Department.

Who We're Looking For

We're looking for individuals who are eager to learn, enjoy helping others, and have a strong desire to build a professional career. This position is ideal for recent graduates seeking business experience in a stable and growing industry.

Successful candidates are:

• Customer-focused and service-oriented.
• Highly organized and detail-oriented.
• Strong communicators with a professional demeanor.
• Comfortable learning new technologies and systems.
• Able to manage multiple priorities in a fast-paced environment.
• Team players who enjoy collaborating and solving problems.

Minimum Qualifications

• High school diploma or GED required.
• Associate's degree or Bachelor's degree preferred.
• R…