Senior Claims Advocate

Job Description

Job Description

Join One of Long Island's Leading Independent Insurance Agencies

At Borg Insurance Agency & Associates, we've built our reputation by combining exceptional client service with outstanding technical expertise. As we continue to grow, we're looking for an organized, detail-oriented professional to join our Commercial Underwriting team.

As an Senior Claims Advocate, you'll play a critical role in helping our underwriters and account executives move business efficiently from submission to binding while ensuring every client receives the high level of service that defines Borg.

This position is ideal for someone who enjoys organization, thrives in a fast-paced environment, and takes pride in producing accurate, high-quality work. Every day brings new challenges, new accounts, and opportunities to learn more about commercial insurance.

As part of our Claims team, you'll provide operational support throughout the commercial insurance placement process.

Your responsibilities will include:

• Serve as the primary claims advocate for personal and commercial insurance clients.
• Report new claims to insurance carriers.
• Guide clients through every stage of the claims process.
• Communicate proactively with clients regarding claim status and expectations.
• Work directly with carrier adjusters to facilitate timely claim resolution.
• Advocate for clients when service delays or coverage concerns arise.
• Review coverage questions and assist clients in understanding policy provisions.
• Coordinate with producers and account managers to ensure seamless client communication.
• Maintain complete documentation within Applied EPIC.
• Assist clients following catastrophic losses with compassion and professionalism.
• Identify trends and opportunities to improve the agency's claims service experience.
• Help educate clients on claim prevention and risk management.

Our most successful team members share several characteristics:

• Calm during stressful situations.
• Exceptional communicators.
• Organized and detail-oriented.
• Patient and empathetic.
• Confident without being confrontational.
• Able to build trust quickly.
• Highly accountable.
• Persistent when following up with carriers.
• Comfortable managing multiple complex claims simultaneously.

Most importantly, they genuinely enjoy helping people.

• Minimum 5+ years of property & casualty claims experience.
• Independent agency claims experience strongly preferred.
• Commercial insurance claims experience preferred.
• New York Property & Casualty License preferred.
• Thorough understanding of personal and commercial insurance coverages.
• Strong knowledge of claims handling practices.
• Excellent written and verbal communication.
• Strong organizational and time management skills.
• Experience with Applied EPIC is a plus.
• Ability to build positive relationships with clients, adjusters, and carrier claim representatives.

• While in person / hybrid is strongly preferred
• Fully Remote may be considered for a stand out candidate.

If you're looking for a career where your work matters, your attention to detail is valued, and your contributions directly impact client success, we'd love to hear from you.