AVP, Operations - Delegated Underwriting Authority

Experience Aviva Individually, we are people, but together we are Aviva. Individually, these are just words, but together they are our Values– Care, Commitment, Community, and Confidence. At Aviva, we help customers build resilience and move forward with confidence. We foster an inclusive workplace where diverse perspectives are valued, innovation is encouraged, and employees are empowered to grow their careers while making a meaningful impact.

As we establish Aviva’s presence in the United States, we’re seeking talented individuals inspired to build, shape, and lead this new organization. Joining Aviva U.S. means stepping onto the ground floor of a thoughtfully designed Commercial Insurance organization built for the long-term, blending underwriting heritage, disciplined execution and capital strength with agility and innovation.

The AVP, Operations, Delegated Underwriting Authority (U.S.) leads all operational aspects of onboarding and managing the company's delegated underwriting authority (DUA) relationships, including Managing General Agents (MGAs), Program Administrators, and appointed agents and agencies. Reporting to the Head of Delegated Underwriting Authority, U.S., this role builds, owns, and continuously improves the operational infrastructure, procedures, and controls that support the full lifecycle of delegated authority relationships— from agency and agent appointment and due diligence through ongoing monitoring, audit, compliance, and eventual termination or transition.

This is a critical operational leadership role that partners closely with Underwriting, Compliance, Legal, Claims, IT, and external Program Administrators to ensure delegated business is onboarded and managed with strong controls, consistent processes, and regulatory compliance across all U.S. jurisdictions. The role requires a leader who can design scalable operating procedures, oversee cross-functional processes such as sanctions screening and due diligence, and drive a culture of quality, accountability, and continuous improvement across the DUA operations function.

Own and lead the end-to-end operational process for agency and agent appointment applications, ensuring timely, accurate, and compliant processing. Partner with Underwriting and Compliance to ensure appointment standards and state licensing/appointment requirements are consistently met.

Oversee the third-party sanctions screening and clearance process for all prospective and existing delegated authority partners, agencies, and agents. Ensure screening processes remain current with OFAC and other applicable regulatory requirements, escalating and resolving potential matches appropriately.

Oversee the Program Administrator due diligence process and checklist, ensuring thorough, consistent, and well-documented review of new and renewing Program Administrators. Partner with Underwriting, Compliance, and Legal to ensure due diligence findings are appropriately actioned prior to binding authority.

• Communications & Training: development and delivery of operational communications and training materials to Program Administrators, agents, and internal stakeholders.
• Policy & System Information: maintenance of accurate policy and system information supporting delegated authority processing.
• Cancellations: procedures governing policy cancellation processing and controls.
• Submission Clearance: oversight of the submission clearance process to prevent duplicate or conflicting submissions.
• Policy Transfusion Workflow: management of data workflows including API feeds and Bordereaux (BDX)…