Head of Insurance Operations & Claims

Base salary: $150,000–$200,000, plus equity and benefits

Althea is hiring its first insurance operations leader to own the path from underwriting decisions to paid claims, and build the tools that improve every step.

At Althea, operations is a technical and operating discipline. You’ll write the standard operating procedures, run them, measure the results, and build tools that automate repeatable work. You’ll begin by helping design the system for underwriting exceptions, managing claims and inspection partners, and preparing the company and our partner for storms.

This role starts as an individual contributor, reports to the President, and offers the opportunity to build a team as our book grows.

• Own underwriting operations and exceptions
• Select and manage our third-party administrator and claims partners
• Establish standards for claim intake, authority, documentation, escalation, communication, and vendor management
• Audit claim files and monitor cycle time, leakage, loss-adjustment expense, fraud, and loss-ratio performance
• Develop and lead pre- and post-storm operating plans
• Coordinate catastrophe response across TPAs, inspectors, agents, partners, and policyholders
• Select inspection partners and establish standards for turnaround time, evidence, and quality
• Ensure inspection findings and third-party data reach policy records and underwriting rules
• Define and test how policies are bound, serviced, endorsed, renewed, and canceled
• Manage surplus-lines compliance, billing, and finance workflows
• Produce accurate bordereaux, book rolls, and partner reporting
• Build dashboards, internal tools, and automated workflows
• Work with engineering to incorporate proven processes into Althea’s core platform
• Use operational and claims results to improve underwriting, pricing, and future decisions

• An individual who has built and run systems from the ground up.
• Experience building insurance operations across underwriting, claims, policy administration, or inspections
• A track record of writing and running operating procedures, then translating them into automated workflows.
• Experience managing a TPA, claims organization, or other outside partners
• Comfort reviewing claim files and using data to improve partner performance
• The ability to work directly with data and build useful tools using code, AI/ML, automation platforms, or similar technology
• Sound judgment when procedures are incomplete or circumstances are changing quickly
• An understanding of how operational decisions affect pricing, compliance, finance, agent relationships, and capital partners
• Experience improving data quality and eliminating manual handoffs
• A willingness to handle early cases personally and learn the work before building a team

Experience managing claims through a catastrophe is a significant plus. We care more about sound judgment under pressure than deep underwriting credentials.

Before launch, our workflows are tested, our partners understand their responsibilities, and the team can see what is happening without chasing spreadsheets.

Once we are live, underwriting exceptions move quickly, inspections reach the policy record, claims are handled fairly, and partner reports reconcile.

When a storm hits, every exposed policyholder is identified, our TPA and inspectors are ready, and every open claim has an owner and a clear next step.

fewer manual steps, cleaner data, faster answers for agents, fair claims for homeowners, and better decisions the next time around.

Althea is building an insurance company that rewards resilience. We make insurance more affordable for homeowners who invest in stronger roofs and better construction.

We are well capitalized and expect to write our first policy in fall 2026. Our team brings experience across catastrophe risk, reinsurance, insurance operations, technology, product, nd climate science.

The base salary range is $150,000–$200,000, plus equity and benefits. We use this range as a guide and adjust for experience and the scope of the role.