Senior Complex Claims Director – Management Liability

Senior Complex Claims Director – Management Liability

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Director – Management Liability to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

As Senior Complex Claims Director for Management Liability, you will be responsible for handling all aspects of our highest severity D&O claims with opportunity to handle high exposure Employment Practices Liability and Fiduciary Liability claims and you will have the unique opportunity to work with some of the industry's top talent in Financial Lines Claims. You are respected for your deep technical expertise and/or ability to oversee programs and processes.

You have balanced the needs of multiple stakeholders, making sound decisions using data, analysis, experience and judgment, along with the appropriate risk mindset. Ultimately, you take ownership for key outcomes. This position requires:

• Determining the scope and extent of available coverage.
• The investigation, evaluation and disposition of new and existing Directors & Officers Liability claims including possibly Employment Practices Liability and Fiduciary Liability claims.
• Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assessment of risk transfer and contribution opportunities.
• Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations.
• Proper documentation of exposure evaluation and resolution strategy.
• Frequently present to senior management of claim disposition recommendations.
• Obtain the appropriate authority to independently negotiate multi-million dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.
• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors and insureds. Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses.
• 10% travel.

• 10+ years of experience handling complex insurance claims, litigation or other related experience; management liability claims experience highly preferred.
• Excellent communication skills (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management including ADR and mediation process.
• Experience attending and controlling cases: pre-suit, litigated, post-trial, at mediations, settlement conferences, etc.
• Bachelor’s Degree or equivalent required. JD highly preferred. Multi-state adjuster licenses preferred.
• Motivation and interest in the potential for an upwardly mobile career path.

Ready to make a bigger impact? We look forward to reviewing your application.

For roles based in New York, the base salary range is $118,000-$178,000. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply – your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.