Claims Specialist

MS Reinsurance is a global reinsurer based in Switzerland, with underwriting offices in Zurich, Bermuda, Miami, and New York. We offer top‑notch reinsurance products and services to clients around the globe. As part of the leading insurance group MS&AD, we strive to be a trusted partner, helping clients transform risks into opportunities through specialized reinsurance solutions and expert guidance.

Reporting to the Senior Claims Specialist, you will work closely with the Underwriting and Middle Office/Operations teams of MS Reinsurance. This role will be responsible for managing the U.S. domestic claims portfolio for all classes of business underwritten by MS Reinsurance’s New York Office, and also assisting with the management of the Latin American claims portfolio. The ideal candidate possesses advanced technical claim handling skills with experience in both property and casualty lines of business, along with knowledge of reinsurance terms and concepts.

• Manage daily claims activities and contribute to the management of an assigned portfolio across various classes of business.
• Investigate and assess new and existing claims and review contractual terms to help determine coverage and exposure.
• Ensure timely and adequate case reserves and work toward the prompt resolution of claims.
• Work closely with the Middle Office/Operations Team to process claims efficiently and gain exposure to complex claims issues.
• Maintain clear and professional communication with internal and external stakeholders throughout the claims process.
• Monitor the data quality for your assigned portfolio to support accuracy and reliability.
• Liaise with the Contracts and Wordings Team to recommend any necessary changes to reinsurance clauses as needed.
• Cultivate strong relationships with underwriters, clients, brokers, and other key stakeholders.
• Facilitate meetings with clients/brokers to discuss claims developments, current trends and potential challenges.
• Participate in reinsurer claims audits (both virtual and in‑person) for your portfolio, preparing comprehensive reports in a timely manner.
• Take on additional tasks as required, including assisting in the production and presentation of claims management reports.
• Ensure compliance with all relevant policies, procedures, and standards, as well as applicable regulation.
• Provide support for team members during absences to ensure smooth operation.

• Experience:
  
  A minimum of 3‑5 years of claims handling experience within the reinsurance industry is preferred.
• Technical Knowledge:
  Proficient understanding of technical reinsurance claims handling.
• Educational Background: A degree from a university or college in a business or legal discipline is preferred.
• Industry Awareness:
  Familiarity with property, casualty, and specialty reinsurance lines of business is a plus.
• Contract Familiarity:
  Knowledge of reinsurance contract terms and structures.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office applications; attention to detail and numerical accuracy are important.
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills in both English and Spanish are essential, enabling effective communication with diverse stakeholders and clients.
• Time Management:
  Ability to prioritize tasks and manage deadlines effectively.
• Teamwork and Initiative: A collaborative team player who is eager to learn, shows initiative, and works effectively within a team environment.
• Curiosity and Eager to Learn: A strong willingness to explore new ideas and concepts, coupled with a genuine interest in developing expertise in the reinsurance field.

Make your mark with us. At MS Reinsurance, we’re big enough to make a difference and small enough that everyone…