UW Operations Lead—Cyber & Political Violence

Company Summary

Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims-settlement authority across eight product lines via six countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial-strength ratings

Mosaic is looking for a North America Agency – UW Operations Lead. This position is responsible for running day-to-day UW Operations for Mosaic’s Cyber (CY) and Political Violence (PV) product lines, including management of offshore underwriting operations.

• Lead the Underwriting Operations CY and PV product lines, including policy lifecycle support, system implementations, workflows, procedures, reporting, etc
• Provide day to day management of all aspects of agency UW operations for Cyber and Political Violence
• Overall ownership of the delivery of agency UW operations for CY and PV lines of business
• Liasion with North America UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions
• Utilize technical expertise to learn processing systems and workflows. Resolve complex queries, ensure underwriting operational requirements and rules are provided, followed, and documented in Standard Operating Procedures (SOPs)
• Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to internal and external partners
• Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (e.g. Finance, Credit Control, etc)
• Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking
• Act as point of escalation for all UW offshore operational issues for North America Cyber and Political Violence lines for US, Bermuda, Canada
• Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities
• Facilitate regular planning with UW teams to determine future resourcing requirements
• Conduct monthly UW meeting to review:
  • Prior month-end reporting (review through month end report)
  • Current status of submissions, binds, endorsements, issuance
  • Trends in queries (focusing on specific queries that need UW assistance)
  • Trends in how processing requests are received (prior to inception, within one month, within two months, etc)
• Perform quality checks on sample transactions processed by offshore teams

• Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality
• Participate in projects to improve/automate operations, acting as subject matter expert for Cyber and Political Violence product lines.

• Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency (e.g. submissions, clearance, binding/booking, etc), particularly with offshore operations, is essential
• Operational experience with cyber and political violence lines of business is essential
• Experience with complex operations for CY and PV insurance lines and products
• Operations experience within a commercial/specialty Insurance agency, acting as Lloyd’s cover holder…