Senior Vice President, Claims Strategy, Operations & Alternative Risk

Job Description

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose. Our greatest strength is a talented team who flourishes in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way,
The Ascot Way
. The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our Client Centric, Risk Centric and Technology Centric strategies. Built to be resilient, Ascot offers clients leading financial security while delivering bespoke products and world class service — both pre- and post-claims.

Ascot exists to solve our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline. Ascot is embedding artificial intelligence (AI) and automation across the organization to enhance decision making, efficiency, and quality of outcomes. In this role, you will be expected to work confidently alongside AI enabled tools, apply sound judgment when interpreting insights, and adapt as technology continues to evolve.

We value curiosity, critical thinking, and a willingness to embrace change as part of how we work.

Reporting to the U.S. Chief Claims Officer, the Senior Vice President, Claims Strategy, Operations & Alternative Risk will serve as a key member of the Claims Leadership Team, responsible for developing and executing the strategic vision for the U.S. Claims organization. This executive leader will oversee Claims Operations, Claims Strategy, Third-Party Administrator (TPA) Management, Programs & Alternative Risk Claims, Claims Quality Assurance, Operational Excellence, and Transformation initiatives.

The SVP will partner closely with Claims, Underwriting, Technology, Data & Analytics, Actuarial, Legal, and Operations leadership to drive organizational effectiveness, strengthen claims capabilities, optimize performance, implement scalable operating models, and ensure superior customer and financial outcomes across the enterprise.

• Serve as a strategic advisor and thought partner to the U.S. Chief Claims Officer on claims strategy, operational effectiveness, organizational performance and enterprise execution.
• Develop, align and execute the long-term strategic roadmap, operating model and transformation agenda for the U.S. Claims organization.
• Lead claims operations and enterprise transformation initiatives, including process redesign, automation, digitization, systems enhancements, workflow optimization and operational readiness for new business initiatives.
• Establish and maintain standard operating procedures, governance frameworks, best practices, service standards and accountability metrics across internal operations and external claims partners.
• Build and leverage analytics, dashboards, key performance indicators and operational reporting to monitor claim outcomes, quality, customer satisfaction, expense management, data quality and operational effectiveness.
• Use data insights to improve quality, simplify processes, reduce cycle times, optimize staffing and resources, support automation and enhance claims performance.

• Structure and manage the integrated strategy, governance framework and oversight model for TPAs, Programs, Captives, Alternative Risk and loss-sensitive business portfolios.
• Deve…