Customer Solutions Engineer

What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches

• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones

• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently

• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed

• Document best practices and repeatable playbooks to make future onboarding faster and more consistent

• Capture and synthesize feedback from customers to inform product priorities and process improvements

• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests

• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

• 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example, solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations

• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers

• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code

• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives

• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live

• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests

• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before

• Construction or permitting experience is a plus, but absolutely not required

• Competitive salary and meaningful equity in a high-growth company

• Comprehensive medical, dental, and vision coverage

• Flexible PTO and paid family leave

• Home office & equipment stipend

• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership

• In-Office Lunch & Dinner Provided

Permit Flow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.