Senior Customer Value Engineer; LATAM

About The Role

Taktile exists to create value for organizations through smarter and safer decisions  goal is to become the world's leading software provider for automated decision‑making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

• Taktile is based in Berlin and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, Git Hub, Mulesoft, Datadog, and UiPath.

As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform. This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission‑critical business decisions. You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle.

• Bilingual – fluent in Spanish and able to engage customers and stakeholders in both English and Spanish effectively.
• Customer Centric – obsessed with maximizing the value customers get from the Taktile platform directly and through our support.
• Entrepreneurial – hands‑on, driven to shape the future of the product, willing to go the extra mile and think outside the box to create an exceptional experience for customers.
• Curious and Creative – love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications.
• Team Player – enjoys close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team.
• Commercially Experienced – 5+ years of customer‑facing work experience, ideally within a commercial role in a B2B SaaS company with an Enterprise sales motion.
• Organized – comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders.
• Technical Depth – strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers.

• Bridge the gap between our product and our customers – maximizing value and impact for customers and sustained growth for us.
• Closely collaborate with Taktile’s commercial and technical teams to build strong relationships with executive‑level stakeholders as well as core users within customer teams.
• Develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage.
• Orchestrate and drive customer renewals and identify potential for new use cases throughout the customer lifecycle.
• Work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems.
• Communicate confidently in English, Spanish and/or Portuguese.

• Acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• First experience leading a team.
• Strong analytical skills and hands‑on mentality.
• Knowledge of APIs and basics of Python and SQL.

• Receive top‑of‑market equity and cash compensation.
• Access to a self‑development budget – e.g., attend conferences, buy books or take classes.
• Onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi‑yearly company‑wide meetings around the world.
• Make an impact and meaningfully shape an early‑stage company.
• Experience a…