Senior Scaled Customer Activation Manager

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking and bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family‑owned farms to e‑commerce giants to space startups, have saved $10B and 27.5M hours with Ramp.

Founded in 2019, Ramp powers the fastest‑growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affi­rm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and Linked In’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

Customer Success Managers at Ramp drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled CSM, you’ll play a critical role in delivering high‑quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth.

You’ll own a high‑volume portfolio of micro‑SMB and micro‑MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions. This role is ideal for someone who thrives in fast‑paced environments, operates with high ownership, and consistently drives customer outcomes.

• Own the end‑to‑end onboarding and activation of a large portfolio of micro‑SMB and micro‑MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.

• Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.

• Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.

• Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.

• Deeply understand customer workflows, pain points, and blockers, and problem‑solve alongside Product, Engineering, and Support when needed.

• Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.

• Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.

• Balance implementation work, follow‑ups, proactive outreach, and group onboarding while maintaining a high bar for quality.

• Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.

• Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.

• Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.

• Help maintain an industry‑leading customer experience while operating at high volume and pace.

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer‑facing role in B2B SaaS.

• Proven success…