Financial Business Analyst - Hybrid

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable and forward‑thinking organization, apply now.

You must be a US Citizen or Green card holder as it is a requirement for this role. You must be willing to work a hybrid schedule (3 days in the office, 2 days remotely) in New York, New York at the client’s location. This is a full‑time position paid aligned to a 35 hours/week + fulltime benefits.

• Register customer data into proprietary system in a timely manner
• Conduct set up in systems and handle inquiries from customers mainly by email communication
• Obtain sufficient knowledge regarding SMBC’s cash management products and services
• Manage customer entries into our billing database for the purpose of generating invoices
• Collaborate with our back‑office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries
• Work together and problem solve along with our Product team to assist in resolving issues
• Develop strong knowledge of internal policies and procedures in order to effectively execute processes
• Keep close communication with the Client Service team on daily tasks and progress
• Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team

• 2+ years customer service experience, preferably in banking/financial services industry
• Must have Microsoft Tools Experience (Word, Excel, power point, Etc)
• 1+ years Data‑entry experience

• Bilingual Japanese language is not must, but will be highly appreciated
• Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day
• Ability to effectively multi‑task a broad range of activities, tasks, and outcomes
• Proactively follow‑up on open items and work that needs to be advanced forward
• Ability to clearly communicate verbally and in writing across various communication settings and styles
• Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact
• Ability to anticipate customer’s needs
• Ability to quickly learn internal policies and procedures, think independently and suggest solutions
• Education:
  
  BA/BS Degree preferred

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $24-$26/hr this range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match and additional voluntary or legally‑required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organisations and…