Bilingual Patient Intake Coordinator; Spanish​/English

We are currently seeking a dedicated and Bilingual (Spanish/English)
Patient Intake Coordinator to join our team at our Bronx location. As a Patient Intake Coordinator, you will play a crucial role in facilitating the enrollment process for individuals seeking home care services.

• Explain program benefits, and conduct initial eligibility (Medicaid and Managed Long-Term Care) reviews and screenings for individuals interested in participating for home care services.
• Conduct outbound calls to an assigned census of 40-50 active patient cases and answer incoming calls with a goal of 30+ monthly conversations converted into qualified leads.
• Coordinate and manage the intake process, including gathering necessary documentation and information.
• Collaborate with healthcare professionals, caregivers, and clients to ensure smooth onboarding and enrollment procedures.
• Maintain accurate and confidential records of all intake activities and participant information.
• Provide exceptional customer service by educating clients and caregivers on program guidelines and procedures and addressing inquiries, and concerns, throughout the intake process.

• Fluency in both English and Spanish (written and verbal) is essential.
• Experience in a similar role in Intake or Onboarding home care clients.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in basic computer applications, (Salesforce a plus) and data entry.

• Competitive yearly salary within the range of $37,500 - $42,000, based on experience and qualifications.
• Opportunities for professional development and growth within the organization.
• Comprehensive benefits package including health insurance options.
• Supportive work environment dedicated to making a positive impact on the community.