Bilingual English​/Cantonese​/Mandarin Service Account Manager Associate

This position is on site. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354.

Imagine getting answers to health plan questions from someone who speaks the same language as you. At United Health Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast‑growing environment.

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This role delivers face‑to‑face customer service to M&R and DSNP members—explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications—while collaborating closely with a 7‑member onsite team.

This position is full‑time on site (40 hours/week), Monday‑Friday. Employees are required to work a shift between 9:00 am – 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on‑the‑job training. The hours of the training will be 9:00 am – 5:30 pm EST, Monday‑Friday.

• Provide in‑person member services to M&R and DSNP members with Cantonese / Mandarin at retail store, including benefits, policies, procedures and protocols (pre‑auth, enrollments, renew rewards, etc.), claim/billing issues, fulfilling material requests, translations and assisting members to apply for various government assistance programs.
• Support member experience and quality programs to improve member satisfaction NPS score and star rating; assist outbound call projects (HRA, seminar RSVPs, other quality call projects).
• Support house‑call program/activities at retail sites.
• Attend in‑person MES events and assist on Q&A sessions.
• Arrange small session educational seminars to promote UHC tools that will benefit members.
• As interpreter, assist members to complete quality‑related surveys and close gaps in care activities to enhance plan's star rating.
• Attend community activities to promote retail.

• Medicare sales and enrollment supports.
• Must obtain health license and complete Medicare certification to support enrollment.
• Encourage member referral program after servicing.
• Introduce plans to members and prospects for conversions and new enrollments.
• Handle member conversion application process and sign‑up Medicare prospects as sales backup.
• Promote sales‑related seminars and events at retail.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age or older.
• 3+ years of customer service experience analyzing and solving customer problems.
• Experience with Windows‑based programs including Microsoft Word, Excel, PowerPoint and Outlook.
• Bilingual fluency in English, Cantonese and Mandarin.
• Must be willing to obtain health license after 6 months of employment.
• Travel to local retail locations as needed.
• Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354.
• Ability to work full‑time on site (40 hours/week), Monday‑Friday; required shift 9:00 am–5:30 pm EST; occasional overtime may be necessary.

• Bilingual fluency in English, Fuzhouese and Toishanese.
• Healthcare industry experience.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package,…