Technical Account Manager

Technical Account Manager

Job type:
Full Time
· Department:
Customer Success
· Work type:
Hybrid
· USD ,000 / year

New York, New York, United States

We’re building infrastructure for modern healthcare delivery.

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 2 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 21 million patients in total—rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from preventative medicine to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.

Learn more at

We’re hiring a Technical Account Manager (TAM) to join Healthie's Customer Management team. As a TAM, you'll own the ongoing technical relationship for a defined book of Strategic accounts: advising on architecture, integrations, and API usage; spotting risk before it becomes a support ticket; and acting as the connective tissue between the customer and Healthie's Solutions Engineering, Support, and Forward Deployed Engineering teams.

The TAM should own the customer’s long-term technical success, not just their technical relationship.

Your Customer Success (CSM) or Customer Implementation Managers (CIM) are responsible for the overall business relationship and account strategy — you're their dedicated technical partner, forming the overall Customer Management team in support of our top Strategic customers.

This is a hybrid relationship-and-technical role. You should be just as comfortable leading a technical account review with a customer's engineering leadership as you are troubleshooting and sharing technical best-practice recommendations pulled from patterns seen across the broader customer base.

At Healthie, we are AI-enabled and AI-accelerated in how we build. We expect TAMs to leverage AI to accelerate analysis, documentation, troubleshooting, customer preparation, and knowledge sharing while maintaining strong technical judgment.

• Own a defined book of Strategic accounts as their dedicated, standing technical point of contact — building deep, lasting knowledge of their architecture so every conversation starts from context, not a recap.
• Monitor account health, product adoption, API utilization, and technical trends to proactively identify risks and opportunities before customers raise them.
• Lead recurring architecture reviews and technical roadmap discussions with customer engineering leadership.
• Guide customers on scalable technical architecture, API strategy, workflow optimization, and integration best practices. Troubleshoot technical issues when appropriate, partnering with Solutions Engineering and Support on deeper platform questions.
• Serve as the primary…