Senior Field Application Specialist

JOB TITLE: Senior Field Application Specialist

LOCATION: Hawthorne, NY (on-site) + travel required (continental United States)

TYPE :
Full time, regular

COMPENSATION : $120,000 - $145,000/yr

Clarapath is a medical robotics company based in Westchester County, NY, dedicated to transforming and modernizing laboratory workflows. Our mission is to improve patient care by increasing efficiency, reducing costs, and enhancing the quality and consistency of laboratory processes.

Our portfolio includes Section Star™ and Trim Star Pro™, innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow. Section Star™ delivers high-quality, consistent tissue sections, while Trim Star Pro™ streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision, throughput, and reliability.

At Clarapath, we bring together experts across engineering, data science, robotics, healthcare innovation, and laboratory operations. Our R&D team drives innovation, product enhancements, and a strong pipeline of new solutions, while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales, marketing, administrative, and service teams, who work closely together to ensure every customer receives a seamless, personalized experience at every touchpoint.

The Senior Field Application Specialist will play a critical role in supporting the successful adoption, implementation, and ongoing use of Clarapath’s Section Star™ and Trim Star Pro™ systems. Working closely with customers and internal Engineering, Research & Development, Product, and Service teams, this individual will provide advanced application support, conduct product demonstrations and training, troubleshoot complex workflow and technical issues, and ensure customers are able to successfully integrate Clarapath’s technology into their laboratory environments.

We are seeking a proactive, highly skilled, and customer-focused professional who thrives in a fast-paced environment, communicates effectively with diverse stakeholders, and is eager to apply their technical and histology expertise to help advance innovative technology within the pathology and laboratory industry.

• Serve as a senior technical and applications resource for Clarapath customers utilizing Section Star™ and Trim Star Pro™ systems
• Support the implementation, installation, adoption, and ongoing use of Clarapath products at customer sites
• Conduct product demonstrations and provide comprehensive customer training on system operation, workflows, best practices, and troubleshooting
• Develop strong relationships with laboratory personnel, histotechnicians, pathologists, and other customer stakeholders
• Provide advanced troubleshooting and application support for complex customer, workflow, and product-related issues
• Evaluate customer workflows and recommend best practices to support successful integration and utilization of Clarapath technology
• Collaborate with Engineering, R&D, Product, Manufacturing, and Service teams to investigate and resolve technical and application-related issues
• Serve as a key voice of the customer by collecting and communicating feedback related to product performance, usability, workflow integration, and customer needs
• Document customer interactions, technical issues, product observations, and resolutions accurately and thoroughly
• Support product validation, testing, and evaluation activities as needed
• Assist in the development and refinement of training materials, application guides, standard operating procedures, and other customer-facing documentation
• Identify trends and recurring customer challenges and recommend opportunities for product and process improvements
• Support pre-sales activities, including product demonstrations, technical discussions, and workflow consultations, as needed
• Travel to customer sites, conferences, laboratories, and other locations as required
• Represent Clarapath professionally and effectively when interacting with customers, partners, and industry professionals
• Sup…