Lead, Investigations and Compliance

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

In order to protect Stub Hub’s customers, employees, and marketplace at a global scale, Stub Hub is seeking a Senior Manager, Investigations and Compliance to own the company’s most critical risk, safety, and regulatory moments. This role is a senior, highly trusted operator who leads complex criminal investigations, internal misconduct matters, and regulated payments compliance with a high degree of autonomy and judgment.

Location:

Hybrid (3 days in office/2 days remote) – New York, NY

The Investigations and Compliance function sits alongside Legal, Trust and Safety, Payments, and Info Sec to ensure Stub Hub can operate safely, compliantly, and resiliently as a global marketplace. The team’s mission is to respond effectively to serious incidents, mitigate enterprise risk, and translate investigative learnings into durable controls that protect the business, employees, and fans while enabling growth. The work is highly cross‑functional, externally facing, and deeply embedded in moments that matter most to the company.

• You will own Stub Hub’s most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives.
• You will lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent Stub Hub with external law enforcement and industry partners.
• You will oversee operational compliance programs across AML, KYC, Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third‑party payment requirements.
• You will partner cross‑functionally with Trust and Safety, Payments, Info Sec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect Stub Hub without introducing unnecessary friction to the business.
• Lead investigation and response efforts related to external legal threats, including pre‑litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal.
• Proactively identify and assess emerging legal and regulatory risk patterns, translating investigative insights into mitigation strategies that reduce the likelihood of litigation, enforcement action, or reputational harm.

• You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations.
• You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, records production, affidavits, and testimony, and developing criminal cases and referrals for prosecution.
• You bring hands‑on experience owning or operating AML, KYC, Enhanced Due Diligence, and sanctions programs tied to regulated payment flows, and have partnered closely with Legal, Trust and Safety, and Security teams to mitigate risk.
• You have demonstrated strong judgment, executive presence, and the ability to convert investigations into preventative controls rather than policy overhead, with certifications such as CFE, CAMS, or Wicklander‑Zulawski strongly preferred.

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Co…