Head of Customer Supply Chain & Logistics

Job Title:

Head Of Customer Supply Chain & Logistics Americas

Location:

New York

Company:
Vida Corp

Department:
Supply Chain

Reports To:

EVP - Americas

MCoBeauty, one of Australia’s largest beauty brands, has officially launched in the United States and is rapidly scaling across major mass retail channels. With our US headquarters in Rockefeller Center, NYC, we are accelerating distribution nationwide — bringing high-quality, affordable beauty to leading retailers.

As we continue to expand across the US mass market landscape, we are seeking a commercially minded supply chain leader to drive customer excellence, distribution efficiency, and operational performance.

We are seeking a strategic and execution-focused Head of Customer Supply Chain & Logistics – Americas with deep expertise in mass market retail distribution and a strong understanding of beauty and FMCG supply chain dynamics.

This role will lead the end-to-end US customer supply chain, with a sharp focus on:

• Driving distribution efficiency through a high-performing 3PL partnership
• Championing best-in‑class inventory management
• Delivering In Full, On Time (DIFOT/OTIF) performance
• Optimising the stock‑to‑cash cycle
• Enabling scalable growth across national retail accounts

You will lead a team of customer supply chain managers and coordinators and serve as the critical link between retail partners, commercial teams, and operational execution.

• Own the end‑to‑end customer supply chain strategy across major US mass retail accounts.
• Ensure operational readiness to support rapid SKU expansion, promotional cycles, and new distribution points.
• Drive flawless execution across replenishment, allocation, and compliance requirements specific to mass retail.
• Lead and optimise performance of our US 3PL partner(s), driving:
• Order accuracy
• Cost‑to‑serve improvements
• Establish KPIs and governance cadence with 3PL to continuously improve throughput, accuracy, and responsiveness.
• Identify opportunities to improve network efficiency and reduce freight and handling costs.
• Champion inventory health across the US network, balancing availability with cash efficiency.
• Improve forecasting alignment with commercial teams to reduce excess, obsolescence, and stock‑outs.
• Drive improvements in the stock‑to‑cash cycle, including:
• Inventory turn improvements
• Reduction in aged stock

• Deliver best‑in‑class In Full, On Time performance across all retail customers.
• Partner closely with Sales, Trade Marketing, and Finance to support launches, promotions, and seasonal peaks.
• Build proactive replenishment and allocation strategies to support retail growth targets.
• Leverage data analytics to monitor KPIs including:
• Fill rate
• Inventory turns
• Forecast accuracy
• Days Inventory Outstanding (DIO)
• Lead continuous improvement initiatives to streamline processes, enhance service levels, and reduce costs using Lean methodologies.
• Identify supply chain risks across imports, distribution, and retail compliance.
• Build scalable systems and processes to support accelerated North America growth.
• Ensure agility to respond to retail demand fluctuations, new store rollouts, and market expansion.

• Bachelor’s degree in relevant field
• 7+ years of experience in supply chain management within the CPG (Mass) industry. Beauty (Cosmetics, Skincare) Industry preferred.
• Proven track record of managing customer‑facing supply chain, confidence in front of US leading Mass Retailers.
• Strong analytical and problem‑solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders.
• Proficient in supply chain software and tools, as well as Microsoft Office Suite.

We offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you’ll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally…