Operations Analyst

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.

Put simply, we believe more soft surfaces mean happier homes.

Ernesta is seeking an Operations Analyst to support inventory planning, operational financial analysis, logistics data support, and new product launch execution across the Operations function. This role sits at the intersection of inventory strategy, working capital discipline, operational execution, and data infrastructure.

This is a highly analytical and cross-functional role suited for someone who thrives in both structured financial analysis and dynamic operational environments — able to translate data into decisions, align stakeholders across functions, and build scalable processes that support growth.

• Maintain day-to-day sample planning tools and incorporate the latest forecasts to drive replenishment decisions; proactively flag and reorder samples selling faster than planned, accounting for wide variation in supplier lead times.
• Generate clear recommended actions for each backorder; partner closely with the Customer Experience team to provide the information they need to have informed conversations with customers.
• Track backorder trends by SKU to identify chronic supply issues and feed that signal back into inventory planning and purchasing decisions.
• Support additional operational, analytical, and cross-functional initiatives as business needs evolve.

• Manage the launch playbook cross-functionally, tracking open items across merchandising, supply planning, and operations and ensuring each workstream hits its milestones.
• Execute all system changes required to support launch: SKU setup in the WMS, OMS, and Shopify.
• Work directly with merchandising on last‑minute changes — understanding how late updates (style changes, size additions, color drops) cascade through the launch plan and adjusting execution accordingly.
• Ensure sample materials are ordered and available ahead of launch, accounting for supplier lead times.
• Flag launch blockers early, drive resolution, and maintain clear visibility into what is at risk and what needs escalation.

• Implement carrier territory changes across all relevant systems when hub assignments, zip code coverage, or carrier networks shift.
• Maintain carrier routing data — hub‑to‑zip mappings, service zone files, and coverage logic — and identify orders routed to the wrong hub before they are acted on.
• Build and maintain carrier performance KPIs: on‑time rates, exception rates, cost per shipment, and other metrics used to evaluate carrier health and inform contract decisions.

• Collect all data required for EOM close across carriers and cost categories.
• Flow processed data through all relevant dashboards and systems.
  
  Identify and flag discrepancies and resolve or elevate before close is finalized.
• Deliver a monthly readout to senior leadership covering total costs by carrier, record volumes, key anomalies, and open items carrying into the next month.
• Support the Finance and Operations with operational financial reporting; analyze material utilization, yield, and cost trends to identify margin and efficiency opportunities.
• Assist in budgeting and forecasting processes for inventory investment and operational…