Shipping and Logistics Manager

Job Summary

Merch Traffic is a leading music merchandising company within the Live Nation family, partnering with top‑tier artists to create iconic merchandise offerings across our major lines of business, from touring to retail to online sales. As part of Live Nation Entertainment, the global leader in live entertainment, Merch Traffic supports creative merchandising strategies that bring fans closer to the artists they love.

Merch Traffic is hiring a Shipping and Logistics Manager. The manager will be responsible for tracking purchase orders, coordinating shipping from suppliers to multiple locations worldwide, and completing receipts in our inventory software. They will lead the logistics strategy and collaborate across multiple departments and partners to create shipping programs that deliver best‑in‑class supply chain networks and costs to events, retailers, and customers while preserving financial sustainability and operational efficiency.

• Manage and coordinate all shipment activities across all lines of business, domestic and international;
• Work across all departments, 3P distributors, and other parties to ensure product gets to the right place, on time, and at the best possible cost;
• Ensure all shipments are compliant with interstate traffic laws and regulations;
• Respond to shipping complaints, lost items, and damages;
• Work with vendors and warehouses on proper documentation to match receiving logs;
• Receive and transfer product so location and invoicing is correct;
• Monitor production team open purchase orders to ensure timely receiving of goods.

• Previous shipping and logistics experience;
• Familiarity with freight, UPS, Fed Ex, and DHL, both domestically and internationally;
• Knowledge of Harmonized System (HS) Codes and completing commercial invoices;
• Experience with SAP, Xero, or similar inventory software;
• Strong mastery of Excel;
• Excellent written and verbal communication skills required;
• Detail and deadline‑oriented, with strong follow through;
• Strong analytical and problem‑solving skills;
• Possess a positive work attitude with the ability to work on many projects at one time;
• Work experience in entertainment and/or music industries a plus.

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA);
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days;
• 401(k) program with company match, stock reimbursement program;
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support;
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment;
• Volunteer time off, crowdfunding match.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state, local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability.

Applicants requiring accommodations to perform…