CHB Operations Associate - JFK

Location: New York

As a CHB Operations Associate , you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.

This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.

What You’ll DoYou will take ownership of daily customs brokerage operations for assigned customers, including:

Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates

Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance

Open and manage entry files in alignment with defined KPIs and service standards

Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release

Track and trace inbound shipments from port or airport through final delivery

Ensure all required documentation and entry packages are accurately uploaded into operating systems

Complete customer billing, delivery orders, and required operational reports

Maintain and update customer Standard Operating Procedures (SOPs) as needed

Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs

What Success Looks Like You’ll be successful in this role if you consistently demonstrate:

Timely and accurate processing of shipments within agreed KPIsHigh attention to detail and data accuracy

Strong adherence to company policies and all CBP and PGA regulations

Proactive communication and follow‑through with customers and internal partners

Reliable submission of delivery orders and required documentation

Your Impact In this role, you are accountable for helping drive:

Customer experience & quality – delivering on service commitments and building trust

Compliance & process maturity – ensuring regulatory adherence and operational consistency

Operational efficiency & cost control – supporting productivity and standardized processes

Technology adoption – contributing to continuous improvement and digital transformation initiatives

Who You’ll Work With Internal partners include:

CHB Operations Managers and Leaders Senior CHB Operations Associates Regional CHB Leadership Program and Implementation ManagersCHB Compliance and IT teams

External partners include:

Assigned customs brokerage customers

Government agencies (CBP, FDA, USDA, and others)
CHB systems and technology vendors

Required /

Preferred Qualifications:

6–12 months of customs brokerage or related industry experience

At least 2 years in a CHB or operational support environment preferred

Strong verbal and written communication skills

Highly organized, detail‑oriented, and comfortable working under pressure

Ability to manage multiple priorities in a fast‑paced environment

Team‑focused mindset with a strong sense of ownership and accountability

Bachelor’s degree preferred (or equivalent work experience)
Customs House Broker License preferred but not required

Salary : $56,000 - $60,000
* Benefits:
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.#RPO#LI-JL3

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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