Director - Operations And Supply Chain

Head of Operations & Supply Chain

Location: New York, NY

Schedule: Hybrid

Salary: $120,000 – $160,000

Kelly Services is seeking an experienced Head of Operations & Supply Chain for a rapidly growing luxury retail organization in New York City. This is an outstanding opportunity for a strategic, hands‑on operations leader who thrives in a fast‑paced, high‑growth environment.

Reporting to executive leadership, you will oversee all U.S. operations, supply chain, logistics, inventory management, customer service, warehousing, transportation, customs, repair operations, and merchandising while leading a team of eight professionals.

• Develop and execute inventory strategies to optimize stock levels across retail, wholesale, and eCommerce channels.
• Forecast inventory requirements and coordinate replenishment with global headquarters.
• Monitor inventory availability, shortages, allocations, and replenishment planning.
• Analyze inventory, sales, and order data while developing KPIs and operational reporting.
• Optimize inventory levels to maximize customer service while minimizing excess stock.

• Lead all U.S. logistics and distribution activities.
• Oversee warehouse operations, inventory control, receiving, shipping, and fulfillment.
• Manage transportation providers for both valuable and non‑valuable shipments.
• Drive logistics cost reduction initiatives while maintaining exceptional service levels.
• Manage customs compliance, import/export documentation, and broker relationships.
• Oversee third‑party logistics (3PL) warehouse operations and performance.

• Partner with merchandising teams to develop product assortments for boutiques and new store openings.
• Manage retail replenishment and product availability.
• Support visual merchandising initiatives and product allocation strategies.
• Monitor wholesale inventory and recommend actions to maximize sales performance.

• Oversee B2B and B2C order management from order placement through delivery.
• Lead customer service operations supporting retail boutiques, wholesale partners, and eCommerce customers.
• Ensure exceptional customer experience through timely order fulfillment and issue resolution.

• Lead U.S. repair and after‑sales service operations.
• Coordinate repair workflows, external service providers, transportation, customs, invoicing, and turnaround times.
• Partner with global teams to implement best practices and service standards.

• Coordinate inventory and logistics for luxury events and product launches.
• Manage transportation, security, and product movement for off‑site events.
• Support High Jewelry inventory management and special‑order processes.

• Lead, coach, mentor, and develop a team of eight operations professionals.
• Build scalable operational processes to support continued business growth.
• Drive continuous improvement initiatives across all operational functions.
• Partner closely with retail, sales, marketing, finance, merchandising, and global operations teams.

• Bachelor's degree preferred.
• Minimum 5+ years of leadership experience in operations, supply chain, logistics, or inventory management.
• Luxury retail experience required; jewelry, watches, or premium fashion strongly preferred.
• Experience leading teams of four or more employees.
• Strong background in inventory planning, warehouse operations, logistics, transportation, customs, and supply chain management.
• Experience managing third‑party logistics (3PL) providers.
• Knowledge of ERP systems and operational reporting.
• Advanced Microsoft Excel skills.
• Experience with CEGID or M3 is a plus.
• French language skills are a plus.

• Proven leadership experience in high‑growth organizations.
• Strong analytical and financial acumen.
• Exceptional organizational and project management skills.
• Experience improving operational processes and driving efficiencies.
• Outstanding communication and relationship‑building abilities.
• A customer‑focused mindset with an appreciation for luxury products and service.
• Ability to thrive in a fast‑paced,…