Customs Broker Manager

JAS is an international, non-asset‑based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and additional supply chain management services including consulting, coordination of purchase orders, and customized management services.

The Customs Brokerage Manager oversees import customs house broker processes and ensures compliance with U.S. laws and regulations, as well as JAS Forwarding operations procedures. This position is responsible for completion of all import and customs house broker transactions in an accurate and timely manner.

• Compliance, training, record‑keeping, and supervision of all customs house broker and import personnel.
• Manage all transactions and interactions with U.S. Customs and Border Protection (CBP), Importer Security Filing (ISF), Container Freight Station (CFS), and all other government agencies on local, state, and national level.
• Educate and train staff, support individuals in identifying and addressing performance gaps to enhance skills and capabilities.
• Educate and assist customers on compliance requirements for U.S. Customs and Border Protection and other government agencies, providing resources and training as needed.
• Provide guidance to customers with general import concerns, including classification, valuation, preferential trade programs, and post–entry work.
• Ensure the subordinates are organized, productive, and compliant with all government and company requirements.
• Supervise and monitor Importer Security Filings (ISF) filings to ensure 100% compliance.
• Ensure all duty payments, duty statements, Automated Clearing House (ACH) statements, and periodic monthly statements (PMS) are paid timely with all company outlays following corporate guidelines for duty advancements.
• Act as the subject‑matter expert for the Entry Processing sector, ensuring the team successfully complies with JAS customer‑care standards.
• Partner with the local central dispatching team to oversee day‑to‑day freight movement and ensure workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.

• Directly and/or indirectly supervise one or more employees.
• Train, supervise and advise entry writers and import personnel of JAS USA in the entry, importation, storage and transportation of goods in the U.S.
• Manage, direct, and evaluate the work of employees.
• Responsible for annual employment reviews.
• Maintain up‑to‑date knowledge, including any required continuing education of the regulations and procedures of the Unified Soil Classification System (USCS) for classification and entry of the goods along with other government agencies.

• Knowledge of customs laws, practices and procedures.
• Knowledge of Food and Drug Administration (FDA), Fish and Wildlife (USF&W), and other government agencies.
• Excellent organizational, written and verbal skills.
• Strong computer skills including Microsoft Office Suite;
  Cargo Wise platform (preferred).
• Detail oriented, able to multitask and meet deadlines.
• Self‑motivated, able to work in a team and independently.
• Must be able to perform essential duties of this position without posing a direct threat to the health or safety of self or others.
• Able to interact positively and effectively with co‑workers, subordinates, supervisors, and government officials.

• Must be a Licensed Customs Broker (LCB).
• Five years’ experience in the logistics or forwarding industry.
• A minimum of three years working in a supervisory role.
• A minimum of four years’ experience working in customs brokerage and understanding customs regulations.
• Bilingual is a plus.
• Bachelor’s degree preferred but not required.

100% performed in a climate‑controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. The employee frequently is…