Coordinator, E-Commerce

Job Mission

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and the communities.

• To support Cartier’s online business, the e-commerce team must provide excellent service through well‑run operations and coordination between departments, ensuring smooth and efficient processing of e-commerce orders and local administration of the order platform.
• To effectively support operations, the e-business administrator will primarily support seamless order flow to ensure timely and accurate e-commerce order fulfillment.

• Oversee NDSK in collaboration with e‑Commerce, Client Relations Center, Supply Chain, and fulfillment Logistics teams.
• Responsible for supporting daily operations including order processing, coordination & tracking of stock transfers, order return & exchange processing, and monitoring stock assortments.
• SAP key user; collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
• Oversee the Client Relations Center/E‑Commerce inbox and support escalated cases and ensure speedy course correction.
• Actively participate in the management of the product visibility and sellability in liaison with E‑commerce Project Manager, marketing, and merchandising teams.
• Identifying patterns with system issues and CRC requests and proposing solutions.
• Manage stock assortments, identify trends in stock outs, oversee allocation for order fulfillment.
• Assist with special projects as needed.

The ideal candidate is an outgoing problem‑solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail‑oriented, and displays a commitment to providing excellent customer service.

• Undergraduate degree and minimum of 3-4 years related professional experience. Relevant supply chain merchandising experience preferred.
• Outstanding computer skills with the ability to learn new software applications quickly. Prior experience with SAP and Salesforce systems is strongly preferred.
• Team player with initiative, ability to prioritize and multi‑task without sacrificing attention to detail, thriving in a fast‑paced environment.
• Strong organizational, project management, communication, and follow‑through skills required.
• Customer service focused.
• Proficient in Microsoft Excel.
• Demonstrates logical analysis and independent problem‑solving skills.
• Learns quickly, is open to change, and solution‑oriented.